Workplace Coordinator

• Jan 2023 - Present

Receptionist

• Jun 2021 - Jan 2023

RCC Specialist

• Jul 2020 - Jun 2021

A wide range of responsibilities focused on improving the overall customer experience. The team works under demanding time constraints to address complex support issues until successfully resolved. The team also identifies opportunities for operational improvements & suggests service improvement strategies in accordance with business requirements.

Market Trainer

• Jan 2019 - Jul 2020

Training new employees out of store and in store around company history and present events Developed store specific new-hire content; guides focusing on store specific business goals/objectives Planning and leading training programs on staff developmentManaged the training calendar for the new hiresCreating effective training course objectives, course content and all materialsAnalyze employees' skill levels and implemented new techniques that would boost their knowledge Onboard and trained 15 new employees and a Senior manager Show less

Specialist

• Nov 2015 - Jul 2020

Educate customers on products and accurately explain details and care of merchandise, ask open-ended questions to identify their needs and match them with best product or services Demonstrate exceptional, consistent and comprehensive knowledge of Apple technology, applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthroughPerform Curated Experiences around Apple Park Visitor Center for high profile guests that Apple has partnerships and associations with Show less

Assistant Manager

• Nov 2013 - Oct 2015

Met and exceeded sales goal and standards of performance; received employee of the month Supervised and evaluated staffing levels to maintain maximum productivity and sales effectiveness. Assisted store manager with weekly staffing schedules, recruiting, training and developing a successful sales team Managed all aspects of the store operations; maintain safe work environment, organize stock room, reorganized the sales floor to meet company visual policies, maintain store appearances Lead and directed the store crew in Store Manager’s absence Supervised the daily operations of the store in Store Manager’s absence Resolved customer issues effectively Understood the Journeys culture and demonstrated it to the team Show less