Experience

citizenM hotels

• Netherlands
• Hospitality
• 700 & Above Employee

• Area Manager Switzerland & Italy

  • Jan 2023 - Present

• Area Manager Switzerland

  • May 2020 - Feb 2023

• Hotel Manager

  • Apr 2019 - May 2020



Kameha Grand Zurich

• Switzerland
• Hospitality
• 1 - 100 Employee

• Director of Rooms

  • Mar 2016 - Mar 2018

  Kameha Grand, Zurich, Switzerland / 245 rooms 5*• developing and leading 55 staff members in Front Office, Housekeeping, Engineering, Spa, Revenue• as part of the Executive Team, deciding on the strategic direction of the company• closely monitoring the financial performance of all departments, to ensure that they are kept in line with budget• ensuring total compliance with standards of operations• establishing monthly reporting system to monitor and handel allguest complaints to complete resolution• providing solutions to improve problem areas and assisting inimplementing corrective measures Show less

• Front Office Manager

  • Nov 2015 - Feb 2016



Swiss Startup Factory

• Switzerland
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Events & Office Management

  • Feb 2015 - Dec 2015

  • organizing events from beginning to execution • developing processes & designing a dynamic workspace • PR activities (Social Media, Content Management) • acquiring new sponsors & Account Management • screening & recruiting top talents • organizing events from beginning to execution • developing processes & designing a dynamic workspace • PR activities (Social Media, Content Management) • acquiring new sponsors & Account Management • screening & recruiting top talents



Zurich Marriott Hotel

• Switzerland
• Hospitality
• 1 - 100 Employee

• Guest Relations Manager

  • Feb 2014 - Jan 2015

  • overlooking 15 staff members in Bell Stand, Guest Relations, Executive Lounge • increasing guest satisfaction scores on social media and internal guest feedback tools • working on new projects with Director of Rooms • taking care of VIPs • ensuring standards are met • overlooking 15 staff members in Bell Stand, Guest Relations, Executive Lounge • increasing guest satisfaction scores on social media and internal guest feedback tools • working on new projects with Director of Rooms • taking care of VIPs • ensuring standards are met



London Marriott Hotel Marble Arch

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Sep 2012 - Sep 2013

  • overlooking 36 associates in AYS, Concierge, Bell Stand, Reception, Guest Relations• creating a high performance team• continuously implementing new processes to improve guest satisfaction arrival experience scores and overall satisfaction score• heavily involved in recruitment process• representing senior management during their absence• ensuring a smooth running of the whole hotel• dealing with all customer challenges• enhancing guest experience

• Duty Manager / Guest Relations Executive

  • Oct 2011 - Aug 2012

  Responsibility: ensuring a smooth running of all hotel operations within the absence of senior management / dealing with customer complaints and assuring guest satisfaction / enhancing guest experiences



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Rooms Management Trainee

  • Oct 2010 - Sep 2011

  Responsibility: operational and supervisory tasks within Hotel Club Lounge / Concierge / Front Desk / Housekeeping / Laundry & Spa Responsibility: operational and supervisory tasks within Hotel Club Lounge / Concierge / Front Desk / Housekeeping / Laundry & Spa