Experience

Partner.Co

• Business Consulting and Services
• 1 - 100 Employee

• EMEA Partner Support Senior Supervisor

  • Aug 2022 - Present

• Partner Support Supervisor

  • Feb 2021 - Jul 2022

  Managing EMEA customer service teamInterviewing and one to one meetingMaking sure that the KPI are met and daily tasks rare completed Taking care of escalations when coaches are not able to supportRunning service level performance reportWorking close with event, sales and operation for the organization of events and promotions

• Partner Support Team Leader

  • May 2020 - Jan 2021

  Weekly check of payments such as PayPal claims refunds and adjustmentsSupport to the agents coordinating with Supervisor rotas, attendance and needs making sure the lines and chats are always covered, email replied in a timely manner.Taking care of escalations when coaches are not able to supportCall and email monitoring

• Partner Support Advisor

  • Jul 2019 - Apr 2020

  Managing inbound calls promptly and replying to email and keeping records of all conversations in the database in comprehensible wayFollowing up customers enquiries not immediately resolved



Bibendum PLB Group

• United Kingdom
• Beverage Manufacturing
• 1 - 100 Employee

• Supply Chain Administrator

  • Jun 2018 - May 2019

  Responsible for making sure that all the orders coming on Edi or orders inbox are processed and invoiced on time in Oracle NetSuite and JD Edwards. Being the main point of contact between customers and account managers for any queries regarding orders and amendments ( change quantities, delivery date, price, shortages and replacements) Working with Finance department to issue credits for shortages, delivery issues Responsible for making sure that all the orders coming on Edi or orders inbox are processed and invoiced on time in Oracle NetSuite and JD Edwards. Being the main point of contact between customers and account managers for any queries regarding orders and amendments ( change quantities, delivery date, price, shortages and replacements) Working with Finance department to issue credits for shortages, delivery issues



FINE+RARE

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Supply Chain Administrator

  • Mar 2018 - Jun 2018

  Processing UK orders meeting all deadlines Sending out confirmation email, delivery notes and POD to customers Daily update of the Stock snapshots Processing UK orders meeting all deadlines Sending out confirmation email, delivery notes and POD to customers Daily update of the Stock snapshots



Premier Fruits

• United Kingdom
• Wholesale

• Office Administrator/Customer Service Assistant

  • Nov 2015 - Feb 2018

  I started working in Food Industry in November 2015 with Ac Produce Ltd. The company has been sold to Covent Garden Supply in April 2017 and Covent Garden Supply merged with Premier Fruit in January 2018. Job description in the 3 companies: Processing orders from emails, faxes and phone calls and entering them on the CRM system Generating packing sheets for the warehouse Dealing with all sales related issues( returns, collections, invoices, credit notes, second delivery) where appropriate Dealing with customer queries and sending requested forms( statements, missing invoices, health and safety certificates, market reports) Booking daily goods in Making sure all cash and cheques invoices are posted and allocated to their invoices Updating price lists Looking for new potential customers, promoting the company on twitter and opening new accounts Working close with Account manager, Credit control, Directors Show less



Westminster Abbey, Kew Gardens, St Paul Cathedral

• Admission Team member/ Visitor Assistant

  • Nov 2015 - Mar 2017

  I worked for Westminster Abbey, Kew Gardens and St Paul on a zero hour contract while working in hospitality: Welcoming guests, selling tickets, providing high level of customer service Westminster Abbey (March to June 2015) Audio guide Assistant (casual contract) Kew Gardens: (April to June 2016) Admission Host (casual contract) St Paul Cathedral (March to July 2017) Admission Host (casual contract) I worked for Westminster Abbey, Kew Gardens and St Paul on a zero hour contract while working in hospitality: Welcoming guests, selling tickets, providing high level of customer service Westminster Abbey (March to June 2015) Audio guide Assistant (casual contract) Kew Gardens: (April to June 2016) Admission Host (casual contract) St Paul Cathedral (March to July 2017) Admission Host (casual contract)



Mitchells & Butlers

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Team member

  • Jul 2011 - Nov 2015

  Taking orders at the table/bar Providing high customer service Dealing with complaints Cash handling Proving information about promotions Stocking up Taking orders at the table/bar Providing high customer service Dealing with complaints Cash handling Proving information about promotions Stocking up



Natoora

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Weekend Customer Service Assistant

  • Jul 2015 - Oct 2015

  I worked for Natoora during the weekend while working on hospitality Taking orders over the phone and by mail and putting the in house system Processing orders generated from the EDI system Handling all customer service inquiries/. complaints I worked for Natoora during the weekend while working on hospitality Taking orders over the phone and by mail and putting the in house system Processing orders generated from the EDI system Handling all customer service inquiries/. complaints