Experience

Fairpoint Group PLC

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer liaison officer

  • Sep 2014 - Present



NCO Group

• Customer Account Representative

  • Feb 2013 - Jul 2014

  • Taking inbound and outbound calls from customers • Managing personal and business accounts on a daily basis • Disposing of confidential information • Being able to identify when a customer is under financial difficulties • Following through to make sure my tasks are completed on time • Maintaining personal and business relationships with customers and clients • Providing appropriate customer service by being assertive and efficient • Taking inbound and outbound calls from customers • Managing personal and business accounts on a daily basis • Disposing of confidential information • Being able to identify when a customer is under financial difficulties • Following through to make sure my tasks are completed on time • Maintaining personal and business relationships with customers and clients • Providing appropriate customer service by being assertive and efficient



Thomas Cook Group

• Sales and Customer Service Adviser

  • Aug 2010 - Jun 2012

  Answering calls from travel agents and customers in a busy call centre • Putting together holyday packages to best suit each individual customer • Dealing directly with travel agents to find holidays within a budget • Taking payment from customers and travel agents • Following the Data protection act • Disposing of personal and private information following correct procedures • Working towards team and personal targets • Following correct procedures when dealing with customer service Show less