Experience

STANDARD TRANSPORTATION SERVICES, INC

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Director of Sales

  • Oct 2022 - Present



TMC Transportation

• United States
• Truck Transportation
• 700 & Above Employee

• Training Specialist

  • May 2018 - Oct 2022

  Promoted to Training Specialist for both the Arkansas, Phoenix, AZ, and the Texas TMC Location. Training New hires and continued training for Tenure Employees.

• Account Executive

  • Dec 2016 - Oct 2022



Pam Transport

• United States
• Truck Transportation
• 700 & Above Employee

• Customer Service Manager

  • Mar 2010 - May 2016

  - Reported and Managed Carrier-Performance KPI and Customer Score Cards- Interviewed and Trained Personnel. Managed reviews and providing guidance- Document and monitor employees attendance including sick time and vacations- Verify that data being entered is correct. Teaching proper monitoring habits- Conducting Customer Onboarding Calls prepared to provide imput. Keeping current on customer specifics and manage each CSR desks being able to take over in a moments notice- Direct responsibility for employee growth and guidance offering support and direction with customer issues- Actively seek freight support in under booked areas- Market trends with proactive timing aspects



Swift Transportation

• United States
• Transportation/Trucking/Railroad
• 700 & Above Employee

• On Site Manager

  • Aug 2006 - Nov 2009

  - Established long-term customer relationships through prompt and courteous service- Managed all billing issues for both Walmart and for the building on site- Managed Walmart Staff for JIT freight, TAB and Seasonal freight, Store set up, Fixture upgrades and Conventions- Staffing, Training and Development of office employees- Directly responsible for improving on time service and troubleshooting any issues that arose- Implemented use of EDI instead of email acceptance of loads tendered from customer

• CSR

  • Aug 2000 - Aug 2006

  - Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors- Managed JIT freight for TYCO Healthcare, Whirlpool, Leiner Health Care, Costco, Sears, Safeway, Kingsford Charcoal, Walmart and Fed Ex- Building strong customer relations by traveling to each customers Corporate Offices nationwide