Experience

Holiday Inn London Stratford City

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Groups, Conference & Event Sales Executive

  • Oct 2019 - Present

  -To deal with all enquiries for Meetings & Events courteously and efficiently, offering the highest level of customer service, whilst ensuring that when possible the enquiry becomes a sale.-Finalise contracts, invoices and other paperwork adhering to the correct process at all times.-To keep in close contact with all prospective Meeting & Events organisers, ensuring that all their requirements are accurately recorded using every opportunity to maximise sales.-To ensure all additional services that are required for clients are responded to and quoted accurately.-To monitor bookings in order to determine pricing strategy and availability controls for reservations, process group bookings and yield highest possible room rates. Manage OTA channels.-To work alongside sales manager to develop sales strategies and promotions, analysing market trends and competitor analysis.*January 2020 BDRC Test call score 100%



glh Hotels

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Meeting and Events Sales Executive

  • May 2016 - Oct 2019

  -To provide excellent customer service, making each guest feel special and to maximize revenue in assigned conference and banqueting areas.-To work closely with the Conference and Banqueting Operations Team Leader to achieve success indicators and perform effectively in areas of responsibility.- Regular use of Microsoft Outlook, Starcite & Cvent.- Negotiating rates with client to ensure budget it met whilst converting business.-Supervisor for Intern Students.*Best single bookings conversion in May 2019 *Best single bookings conversion June 2019 *Best single bookings conversion July 2019

• Reservations Agent

  • Aug 2015 - May 2016

  -To Get to know regular guests and take steps to personalise guest stay to build guest loyalty.-To Keep updated with hotel information including functions and VIP’s staying in-house.-To Drive revenue by upselling products to all guests.-To Ensure all correspondence checks are completed for the following day and ensure all reservations are accurate.-To Assist Front Office and Finance with all related reservation correspondence Ensure all company and agents booked in at the hotel have credit where applicable.-To Carry out daily check of on the day arrivals to ensure that rates are correct.-To Assist Meeting and Events and Front Office in booking of day use and syndicate rooms.



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Visual Merchandiser Supervisor

  • Jul 2014 - Jul 2015

  -To Drive sales.-To Merchandise shop floor.-To Manage team.-To meet targets and deadlines.-To provide customers with excellent customer service.-To work closely with visual display staff and department heads to decide how goods should be displayed to maximise sales.- To produce layout plans for stores.- To forecast profits and sales, and optimise the sales volume and profitability of designated product areas.- To plan budgets and present sales forecasts and figures for new ranges.- To control stock levels based on forecasts for the season.