Tamara Bilibajkic

Client Operations Analyst at NCR Voyix
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Contact Information
us****@****om
(386) 825-5501
Location
Serbia, RS
Languages
  • English Full professional proficiency
  • Serbian Native or bilingual proficiency
  • French Limited working proficiency
  • Spanish Limited working proficiency

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Milorad Simic

Tamara has built a strong (and deserved) reputation as someone with vision, diligence and honour – someone who gets things done! I have no hesitation in recommending Tamara and know that she will always give of his best in any endeavour. Her enthusiasm and great sense of humor will make her an valuable asset to any team!

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Credentials

  • Power BI: Dashboards for Beginners
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Excel for Business Analysts
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • First Aid
    -
    Sep, 2018
    - Nov, 2024
  • Yellow belt
    NCR Retail
    Oct, 2016
    - Nov, 2024

Experience

  • NCR Voyix
    • Technology, Information and Internet
    • 400 - 500 Employee
    • Client Operations Analyst
      • Apr 2023 - Present

      • Serving as a point of contact for client interactions provide customer-specific analysis, leading to improved service fidelity and customer profitability. • Reading, understanding, and interpreting contractual agreements between NCR and our clients; Ensuring contractual terms and conditions are executed in account lifecycle • Revenue Assurance – ensuring customers are billing correctly and timely, enhancing customer satisfaction with the overall process • Entitlement Accuracy – assuring all items for a customer are properly coded and receiving proper coverage for covered items in the lifecycle • Preparing standard and custom reports and ensuring SLA and other metrics are presented accurately • Ability to resolve customer issues and/or escalate issues to process or tool owners • Managing client expectations and service requirements. Show less

  • NCR Corporation
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Entitlement Analyst
      • Sep 2022 - Apr 2023

      • Revenue Assurance – make sure that the billing is done appropriately, adjusting back and future billings by items• Entitlement Accuracy – assuring all items for a customer are coded properly• Cost efficiency – identifying key areas of improvement within the sales/implementation/renewals process to reduce errors, thus reducing costs necessary to support the customer• Reviewing details of an account products, services, maintenance to analyze the various data outputs, working through the root causes of entitlement defects• Versed with internal systems such as ERP, NEOS, Salesforce, ES, GEMS, Quotebuilder, EDW, Pramata, NCDM, MACC Tool, SOM Workflow• Communicating with other teams when necessary, guiding the conversation to a resolution that is fit for all parties Show less

    • Business Inteligence Analyst
      • Jun 2017 - Sep 2022

      • Actively working in MACC, maintaining database accuracy;• EDW (SAP) report creation, data extraction and analysis;• UK&I Performance reporting;• Entitlement analysis, comparison to contract, review and correction;• Working with ASMs on project planning, entitlement compliance and ad hoc requests;• Coordination work and meetings with planners and managers concerning upcoming project implementation.

    • Tecnical Support Coordinator
      • Jul 2014 - May 2017

      • Providing technical support to field engineers;• Proactive cooperation with other technical support coordinators, logistics team and Account managers;• Escalating to other instances to meet the SLA• Special matter expert for Call One Customers Navy Federal Credit Union and Bank Atlantic.• Proactive cooperation with other technical support coordinators;• Updating and closing tickets in Quick Base;• Actively working on PC refresh program for NCR that consists of supplying new PCs to end users all around the world who are in contractual obligation with NCR. Show less

  • Private middle school for economics "Dr. Kosta Cukic"
    • Professor Of Law
      • Feb 2014 - Jul 2014

      • Teaching students about the basics of law; • Preparation of monthly plans for class; • Grading students. • Teaching students about the basics of law; • Preparation of monthly plans for class; • Grading students.

  • Republic agency for peaceful settlement of labour dispute
    • Intern
      • Jan 2014 - Feb 2014

      • Providing legal advice to clients regarding their labor disputes; • Discussing previous cases with my mentors and on how they needed to be resolved • Providing legal advice to clients regarding their labor disputes; • Discussing previous cases with my mentors and on how they needed to be resolved

  • The Municipality of New Belgrade
    • Belgrade
    • Legal Intern
      • May 2013 - Dec 2013

      • Writing memos to clients and courts; • Giving legal advice to clients regarding their affairs • Working on restitution cases for all the property that has been confiscated after WW2 by the Government for the area of New Belgrade • Writing memos to clients and courts; • Giving legal advice to clients regarding their affairs • Working on restitution cases for all the property that has been confiscated after WW2 by the Government for the area of New Belgrade

Education

  • University of Belgrade, Faculty of Law
    Master of Laws (LLM), Labour law
    2012 - 2014
  • University of Belgrade, Faculty of Law
    Bachelor of Laws (LLB)
    2007 - 2012
  • IX gimnazija "Mihailo Petrovic Alas"
    graduate
    2003 - 2007

Community

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