Registrar/ Enrollment

• Feb 2021 - Present

Flight Training Sales Assoc.

• Jan 2018 - May 2020

• Focused on new business lead generation, establishing new business contracts. • Maintained account relationships. • Communicated with customers to guarantee proper training and government regulations were met. • Answer customer’s questions about TSA process and conduct fingerprints for Pilots. • Spoke with customers about training programs, schedules, invoices and pilot certifications, • Informed customers about VA Training programs and send contracts to customers. • Populated and verified customer’s Microsoft Dynamics accounts. • Updated pilot records, documents and gathered payment information. • Answered phones and answered general sales question and airline training rules. • Setup pilot training classrooms, ordered office and classroom supplies. • Coordinated site IT service and maintenance Show less

Sales Support Manager

• Mar 2016 - Jan 2018

• Focused on new business lead generation and uncovered sales opportunities. • Helped with company travel, including booking air travel, hotels, and car rentals. • Planned and executed Trade shows and Sales Events for the sales team. • Collect and review Sales Executives commission reports and expense reports. • Assisted in streamlining of the sales processes, such as invoicing, expenses, marketing media. • General office management, including filing, answering phones, and resolving customer issues. • Worked closely with the VP of Sales and Marketing, managing team calendar events, meetings, and travel schedules. • Partnered with travel company to streamline travel process which improved travel booking, service and reporting while being cost neutral. • Point person for migration of sales pipeline from cumbersome Excel file to a Salesforce reporting system. Show less

Sales Administrative Assistant

• Sep 2007 - Mar 2016

• Responsible for organization and administrative support to the sales division, to include working closely with VP of Sales and Marketing. • Managed incoming sales calls, enter sales leads into Salesforce and worked directly with the Account Executives to support timely and accurate work order processing, supporting customer requests and relieving Sales workload. • Collect and review Sales Executives commission reports and expense reports. • Planned and executed Trade shows and Sales Events. • Handled customer issues with TSA, fingerprinting, invoicing, scheduling, travel, and hotels. • Verified required training and government regulations were met for customers. • Updated customers about new training programs, schedules, invoices, pilot certifications and ensured the delivery of contracts to customers, • Copied training records, filing, answered phones and general sales contacts. • Pan Am liaison for implementing DocuSign into Salesforce reducing the 6-week contract process to one week. Show less

United Services Flight Training Customer Service

• Feb 1997 - Aug 2006

Work with customers to resolve immediate invoicing, scheduling, and government regulations and travel arrangement problems. Communicate with customers to guarantee proper training and government regulations are met. Email contracts to customers, answer phones, copy training records, file contracts, schedules, invoices and track pilot’s certifications. Work with customers to resolve immediate invoicing, scheduling, and government regulations and travel arrangement problems. Communicate with customers to guarantee proper training and government regulations are met. Email contracts to customers, answer phones, copy training records, file contracts, schedules, invoices and track pilot’s certifications.