Associate, Talent Strategy

• Jan 2022 - Present

Hairstylist

• Jan 2011 - Present

Animal Care Specialist

• Oct 2013 - Jan 2022

● Training new staff, volunteers, and interns● Guest interaction: participation in daily aquatic animal shows, speaking to camps, virtual encounters and leading a four-hour “Trainer for a Day” program● Thorough knowledge of operant conditioning principles and application of various training techniques and tools using positive reinforcement● Understanding of Zoo and Aquarium role in conservation and education● Ensure compliance of all USDA and AZA regulations● Day to day care and complete knowledge of beluga whales, Pacific white-sided dolphins, sea otters, sea lions, birds of prey, and penguins in our Animal Programs Department● Partake in all aspects of marine mammal husbandry● Participate in voluntary medical procedures, medical exams and medical restraint for animal health care as needed● Regular observations of pregnant or newborn animals● Heavy record keeping using Tracks● Relaying daily sessions and animal behavior to management and team, attendance of regular staff meetings and training seminars

Office Manager

• Oct 2020 - Aug 2021

● Hiring and training of administrative employees● Primary point of contact for all patients and dentists/dental assistants● Correspond with dentists regarding treatment plans● Heavy calendar management● Explain treatment plans and cost breakdown clearly and effectively to patients● Handle cash and debit/credit cards to process payments ● Verify insurance eligibility and benefits, submit claims, and formulate payment plans● Proficient in Eaglesoft and Microsoft Office 365 software● General office administration including checking emails, scanning, filing paperwork, faxing, organizing, depositing checks, and payroll ● Assisting dentist with medical procedures and X-rays, cleaning, and prepping exam rooms

Internship Program

• Sep 2011 - Dec 2011

Ambassador for animal collection, educating guests about different species, and the zoo’srole in their care. Focused on conservation for wild counterparts by giving talks after the show andanswering guests’ questions. Ambassador for animal collection, educating guests about different species, and the zoo’srole in their care. Focused on conservation for wild counterparts by giving talks after the show andanswering guests’ questions.

Receptionist | Hairstylist

• 2007 - 2011

● Hiring and onboarding new hires (stylists and reception)● Process payments, maintain legal requirements, and deliver service● Heavy calendar management and customer service for a team of stylists● Answer calls on a multi-line phone system and coordinate client appointments● Consult, cut, color, and manage expectations of clients ● Hiring and onboarding new hires (stylists and reception)● Process payments, maintain legal requirements, and deliver service● Heavy calendar management and customer service for a team of stylists● Answer calls on a multi-line phone system and coordinate client appointments● Consult, cut, color, and manage expectations of clients