Tamara Rosenberg
Business Advisor at New Mexico Small Business Development Center Network [NMSBDC]- Claim this Profile
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English Native or bilingual proficiency
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German Professional working proficiency
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French Professional working proficiency
Topline Score
Bio
Greg Agnew
I highly recommend Tamara. She is the ultimate professional. She is brilliant at marketing strategy and a fantastic communicator. She is an asset to any employer.
Tina Oswald
Tamara is really a cut above when it comes down to building and maintaining great Landlord/Tenant relationships. She was the Tenant Relationship Manager at a building during a time that I was the main tenant contact and I worked directly with her in an oftentimes challenging environment. She is a consummate professional and though we haven't worked together for some time, throughout the years, I have never forgotten how really good she is successfully navigating the thin line balance between the landlord and the tenant. In fact, she's great!
Greg Agnew
I highly recommend Tamara. She is the ultimate professional. She is brilliant at marketing strategy and a fantastic communicator. She is an asset to any employer.
Tina Oswald
Tamara is really a cut above when it comes down to building and maintaining great Landlord/Tenant relationships. She was the Tenant Relationship Manager at a building during a time that I was the main tenant contact and I worked directly with her in an oftentimes challenging environment. She is a consummate professional and though we haven't worked together for some time, throughout the years, I have never forgotten how really good she is successfully navigating the thin line balance between the landlord and the tenant. In fact, she's great!
Greg Agnew
I highly recommend Tamara. She is the ultimate professional. She is brilliant at marketing strategy and a fantastic communicator. She is an asset to any employer.
Tina Oswald
Tamara is really a cut above when it comes down to building and maintaining great Landlord/Tenant relationships. She was the Tenant Relationship Manager at a building during a time that I was the main tenant contact and I worked directly with her in an oftentimes challenging environment. She is a consummate professional and though we haven't worked together for some time, throughout the years, I have never forgotten how really good she is successfully navigating the thin line balance between the landlord and the tenant. In fact, she's great!
Greg Agnew
I highly recommend Tamara. She is the ultimate professional. She is brilliant at marketing strategy and a fantastic communicator. She is an asset to any employer.
Tina Oswald
Tamara is really a cut above when it comes down to building and maintaining great Landlord/Tenant relationships. She was the Tenant Relationship Manager at a building during a time that I was the main tenant contact and I worked directly with her in an oftentimes challenging environment. She is a consummate professional and though we haven't worked together for some time, throughout the years, I have never forgotten how really good she is successfully navigating the thin line balance between the landlord and the tenant. In fact, she's great!
Credentials
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Six Sigma Green Belt (CSSGB)
GE CapitalMar, 2009- Oct, 2024
Experience
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New Mexico Small Business Development Center Network [NMSBDC]
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United States
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Business Consulting and Services
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1 - 100 Employee
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Business Advisor
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May 2022 - Present
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Founder & Principal Consultant
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Jan 2017 - Present
Partner with senior teams to design and deliver exceptional customer experiences, conferences, copy content, partnerships, and social media presence that lead to conversion and retention • Survey design, delivery, analysis, strategic planning and execution to drive customer satisfaction • Continuous development and delivery of digital content for 10+ entrepreneurial clients in multiple industries i.e. Health & Wellness, Finance, Tech. • Developed formulas and tools showcasing visual value of customer retention. • Panelist at SIMI, the primary annual French-specific real estate conference with 30K attendees • Panelist at American Planning Association - NM Chapter on “Survey like a Data Scientist”
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Co-Founder
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Apr 2021 - Dec 2022
Local newspaper covering Luna County, NM. Partnering with national news organizations to highlight issues within underserved communities. Local newspaper covering Luna County, NM. Partnering with national news organizations to highlight issues within underserved communities.
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Kingsley Associates
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Printing Services
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1 - 100 Employee
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Managing Director, Europe
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Feb 2018 - Mar 2019
Relationship building through conferences, media, and direct message; leveraged industry network to promote services including actionable strategies based on survey data. Sourced new clients, constructed risk-adverse budget plan, and served as thought leader at key French real estate conferences. • Built client base comprised of key leaders of JLL, Blackstone, JPMorgan, Invesco, AXA, Allianz, and BNP Paribas. • Provided insight and advisory on leveraging customer satisfaction metrics to enhance overall client business.
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GE Capital Real Estate
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Leasing Real Estate
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Marketing Leader - Europe
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Apr 2011 - Jan 2015
Collaborated with country-based management teams to develop local marketing; administered satisfaction surveys and drove follow-up change management. Event planning for key conferences. Corporate level marketing budget. • Created trust and influence across 7 platform teams resulting in year-over-year tenant satisfaction score increases of 20 points with projected lifetime revenue of $124MM during economic downturn. • Developed and facilitated 10+ team workshops focusing on driving customer satisfaction efforts. • Identified best practices and created internal workflow problem resolution system. • Engaged by HR and Operations to boost employee satisfaction by streamlining business processes
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Director, Tenant Service
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Mar 2008 - Apr 2011
Directed team of Regional Tenant Service Managers while building holistic, company-wide tenant satisfaction & retention program. Drove organizational transformation, detailing financial values of new processes and systems. Executed satisfaction surveys, follow-up workshops, and project management. Developed community relations in targeted markets through neighborhood organization memberships, sponsored events, and charitable giving.• Led 18-month call center implementation involving data cleansing, database integration, training, and executive briefings; increased billables by 17%. Training delivered to internal staff, contractors and 2.5K tenant contacts • Grew tenant survey responses to 90%+ through intensive engagement program. • Served as Voice of Customer Lead on high-profile rebrand of 1.1M sf 5 building suburban complex; Partnered with leasing, finance, marketing, operations, and IT to build and finance a new restaurant per tenant desires.• Secured $25K donation and company sponsored workday for Habitat for Humanity, delivering effective community outreach for company.
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Tenant Service Manager
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Mar 2003 - Mar 2008
Oversaw tenant service for Arden Realty prior to acquisition by GE; held accountability for 1.2K+ tenants across 50+ properties. Engaged with C-Suite Executives to maintain satisfaction, follow-up on requests, forecast future leasing decisions, and execute tenant events.• Increased overall satisfaction scores by 10% through personal contact with all decision makers.• Created and delivered Customer Service Training Program to 350+ employees and contractors.• Produced tenant events ranging in size from 25 to 3K attendees.
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Community
