Fron Office Associate

• Jan 2023 - Present

Front Desk Receptionist

• Feb 2022 - Oct 2022

Duties & Responsibilities - Monitor, respond and attend to all requests via phone,email or chat. - Welcoming guest and process check-in / check-out when necessary - Manage of GXP/Empower portal - Ensure all profiles are updated - Amend and deliver guest invoices to the right person/department - Monitor with Housekeeping department departures and prioritize VIP rooms - Assist Managers and Supervisors whit other duties when required Duties & Responsibilities - Monitor, respond and attend to all requests via phone,email or chat. - Welcoming guest and process check-in / check-out when necessary - Manage of GXP/Empower portal - Ensure all profiles are updated - Amend and deliver guest invoices to the right person/department - Monitor with Housekeeping department departures and prioritize VIP rooms - Assist Managers and Supervisors whit other duties when required

Hostess

• Nov 2021 - Jan 2022

Front Desk Receptionist

• Jun 2021 - Nov 2021

At German Gymnasium as daily duties I use to, answer telephone and email enquiries, make reservations, answer feedbacks and deal with complains, organise the floor plan in advance, among others. At German Gymnasium as daily duties I use to, answer telephone and email enquiries, make reservations, answer feedbacks and deal with complains, organise the floor plan in advance, among others.

Waitress

• Feb 2020 - May 2021

- Accommodation of customers - Good eye to personal care attention - Adequate maintenance of the workplace - Give support to colleagues - Take card, vouchers and cash payments - Accommodation of customers - Good eye to personal care attention - Adequate maintenance of the workplace - Give support to colleagues - Take card, vouchers and cash payments

Waitress

• Nov 2019 - Feb 2020

- Follow protocols and standards - Deliver high quality of customer service face to face - Deliver high professionalism and knowledges about the products - Attend trainings and daily checks - Card payments and accounting records - Follow protocols and standards - Deliver high quality of customer service face to face - Deliver high professionalism and knowledges about the products - Attend trainings and daily checks - Card payments and accounting records

Line chef

• Apr 2019 - Aug 2019

- Opening of the different workplaces - Food preparation and elaboration - Creation and elaboration of new dishes - Pick up deliveries and carry out inventory records - Cleaning and maintenance of the workplace - Support other team members in busy situations - Opening of the different workplaces - Food preparation and elaboration - Creation and elaboration of new dishes - Pick up deliveries and carry out inventory records - Cleaning and maintenance of the workplace - Support other team members in busy situations

Breakfast Chef

• Jan 2019 - Apr 2019

- Inventory records and items replacement - Food preparation and elaboration - Display assemble and replenish - Maintenance and clean of the workplace - Kitchen openings - Inventory records and items replacement - Food preparation and elaboration - Display assemble and replenish - Maintenance and clean of the workplace - Kitchen openings

Commie-chef

• Aug 2018 - Jan 2019

- Learn new cooking techniques and methods - Homemade food elaboration - Follow standards and protocols - Catering preparation and services - Working to meet deadlines - Adjustment to last minutes changes - Attend trainings - Learn new cooking techniques and methods - Homemade food elaboration - Follow standards and protocols - Catering preparation and services - Working to meet deadlines - Adjustment to last minutes changes - Attend trainings

Assistant Kitchen Manager

• Feb 2017 - Sep 2018

- Maintenance and cleaning of the full kitchen - Inventory, delivery and stock records - Direct treatment with suppliers - Management, creation and elaboration of caterings - Good eye to details for personal customer assistance and personal requirements - Support other team members - Teach and supervise new staff for the workplace - Attend new menu trainings - Be a good relationships builder - Be able to adapt to last minutes changes - Be able to set up targets and fulfil them