Experience

Driver Uber America

• United States
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Uber Food Delivery Driver

  • Sep 2018 - Present

  Food Delivery Food Delivery



Orchard Park Health and Rehabilitation Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Business Office Manager

  • Oct 2018 - Jul 2019

  Managed and followed up on difficult and complex accounts Assisted residents and/or family members with Medicaid process Assisted other teammates with questions and concerns related to billing, reimbursement, and payer issues. Maintained work queue of patient accounts Completed monthly billing process for patient/resident statements and Medicaid recipients Communicated effectively with multiple individuals, including: residents, governmental agencies, insurance representatives, and other business office teammates Documented all patient account activity and files Ran and audited system generated reports for payments or errors Listened to resident and/or family concerns Distribute 30 day notices Consult with Social Services and Facility Administrator re: difficult accounts Consult with Central Billing Office and/or Quality Assurance Manger prior to submitting account to collections. Prepare accounts for collections Prepare and submit accounts for adjustments and refunds Submitted cancel requests from the collection agency Show less



Tacoma Nursing and Rehabilitation Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Business Office Manager

  • Oct 2017 - Sep 2018

  Managed and followed up on difficult and complex accounts Assisted other teammates with questions and concerns related to billing, reimbursement, and payer issues. Maintained work queue of patient accounts Communicated effectively with multiple individuals, including: residents, governmental agencies, insurance representatives, and other business office teammates Documented and maintained all patient account activity and files Completed, submitted, and followed up on claims until approved Worked closely with Medical Records to maintain proper coding for resident census Worked closely with admissions to ensure residents had proper Medicaid coverage Researched and reviewed rejected, denied, and underpaid claims Led claims Triple Check at month End Ran and audited system generated reports for payments or errors Show less



Cardon Outreach, a MedData Company

• Patient Advocate

  • Oct 2013 - Nov 2017

  Managed and followed up on difficult and complex cases Assist other Patient Advocates with questions and concerns related challenging Medicaid applications, patient questions or concerns, and disability screening. Trained new Patient Advocates with Cardon Outreach processes Escalated problems or concerns to management as needed Completed, submitted, and followed up on appropriate applications until approved Documented both MPower and the hospital system accurately and appropriately on all cases Provided exceptional customer service skills at all times Participate in on going trainings to apply knowledge and upkeep on necessary certifications Maintained work queue of patient accounts, as assigned Collaborate with hospital staff, case managers, financial counselors Schedule meetings with clients for screenings, complete applications, or general questions Mentored other advocates Show less



Mary Kay Inc.

• United States

• Consultant

  • Nov 2013 - Nov 2015

  Independent Beauty Consultant Independent Beauty Consultant



DaVita

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Patient Account Representative

  • Mar 2003 - Jul 2012

  • Documented all patient account activity • Transferred account balances patient once all collection activities have been exhausted • Followed up on patient accounts to ensure claims have been received, processed, and payment sent to correct payment address • Prepared appeal packets for multiple patients for payment discrepancies with insurance companies • Notified necessary facility teammates of billing and insurance non-payment discrepancies • Educated teammates on business practices • Liaison between patient and insurance company • Obtained the proper documentation for reimbursement Show less