Experience

Vincom Retail JSC

• Vietnam
• Real Estate
• 1 - 100 Employee

• IT Helpdesk

  • Dec 2014 - Present

  In charge of IT Helpdesk for Vingroup HCM Office around 250 persons. In charge of Carparking, Moto parking system and Counter Person system for Vincom Đong Khoi, Access In Out system for Vinhomes Đồng Khởi Support Enduser: PC, Laptop, Windows, Software, Share file, Printer, Scan via Internet, Backup & Restore file, Video Conference,…. Ensure of Server and all IT equipment working correctly and smoothly. Support Vincom building to following and payment internet, phone, mainternance’s contracts Show less



Hi-Precision Diagnostics

• IT Officer

  • Jun 2013 - Present

  In charge of IT and Facility (Lab machine, X-Ray, Untrasound, Barcode printer,…..) In charge of Fire Prevention Ensure of Server, POS system and PC working correctly and smoothly. Coordinate with IT team in Philipines Got 3 weeks training at Head office in Manila, Philipines Support The Operator Manager to manage the building and purchasing In charge of IT and Facility (Lab machine, X-Ray, Untrasound, Barcode printer,…..) In charge of Fire Prevention Ensure of Server, POS system and PC working correctly and smoothly. Coordinate with IT team in Philipines Got 3 weeks training at Head office in Manila, Philipines Support The Operator Manager to manage the building and purchasing



HongCo informatics & Trading Co.,LTD

• Viet Nam

• IT Services

  • Jul 2011 - Jun 2013

  Customer IT service Assembly and installation Server: IBM and HP Warranty IT equipment: PC, Server Check the forms and terms of warranty to the customers. Assembly, installation machinery and equipment at the company Service Center Technical support to customers directly or through phone, online Computer and devices as: Desktop, Laptop, Printer, Modem, Switch…….. Diagnose and resolve technical hardware and software issues Some typical project: - MGM Grand Ho Tram Beach + Working on AD: Create user, Group, Policy (MGM’s requirements) + Set up and deploy POS system + Manage and in charge of device’s location via Barcode - Diageo Viet Nam (Onsite Support) + Support: System, Connections, Equipment, End user…. + 3 site support: Ho Chi Minh, Binh Duong and Ninh Thuan. + Working with IBM’s Indian Helpdesk at India everyday via phone. + Follow up and support payments: International calls, ISDN, Internet… for 3 sites, Singtel 3G’s service at Singapore + Management IT supplies. - Viet Nam Customs + Assembly and set up server for: Binh Phuoc, Gia Lai and Daklak Customs - Coach Viet Nam (Onsite Support) + Support: System, Connections, Supply, End user, Purchasing… + Support site: Viet Nam, Thai Land, India, Philippine. + Coordinate with IT team at: Hong Kong, China, New York, Malaysia. + In charge of payment for: Internet, landline, leased line, cell phone fee, IT supplies. + IT inventory. + Application support: Window 7, Office 2010, Optitex 11/12, IBM Samtime, Remote system access via Citrix, Blackberry Administration, MDM Administration (Android, iOS), Magic systems. + Facility support: IP Phone PBX, Video conference, PGI meeting, Projector, Printer server, Access door system. + In charge of onboarding/offboarding process for Viet Nam’s site, IS Orientation for new employee. + AD Support: User management under IS policy. Show less