Experience

Science Museum Group

• United Kingdom
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Explainer

  • Sep 2022 - Present



RSPB

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Visitor Experience Officer

  • May 2022 - Aug 2022



York Museums Trust

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Experience Assistant

  • Jun 2021 - Sep 2021

  • Ticket sales, promoting other YMT sites, promoting gift aid. • Checked-in visitors and provided them with directions and information about the museum and local area. • Engaged with visitors while positioned in museum galleries. • Retail sales, promoting products and upselling. • Worked as a team to ensure the smooth running of the museum. • Ensured health and safety standards were being met in galleries. • Ticket sales, promoting other YMT sites, promoting gift aid. • Checked-in visitors and provided them with directions and information about the museum and local area. • Engaged with visitors while positioned in museum galleries. • Retail sales, promoting products and upselling. • Worked as a team to ensure the smooth running of the museum. • Ensured health and safety standards were being met in galleries.



Science Museum Group

• United Kingdom
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Retail Book Advisor

  • Mar 2020 - Apr 2021

  • Taking delivery of books and ensuring they are put away and organised in the stock room. • Replenishing books in each of our retail locations within the museum. • Using stock management software to generate allocation reports and goods in deliveries. • Analysing sales figures and using this information to merchandise books on the shop floor. • Communicating with the Buying and Merchandising teams regarding stock levels, issues with suppliers or deliveries and book returns. • Contacting suppliers regarding issues with deliveries. • Ensuring visual merchandising standards of book displays are kept at a high level across all retail locations. • Running book signing events with authors in collaboration with the museum’s event teams. • Providing excellent customer service to visitors to the museum. • Working with a team to ensure the smooth operation of all retail locations. Show less

• Buying Admininstrator

  • Aug 2019 - Mar 2020

  • Used POS software to implement retail price changes, and special offers, set up new products and discontinue old products. • Used software to raise purchase orders for the buying and merchandising team.• Liaised with the finance team and suppliers to resolve invoice queries.• Booked travel for members of the buying team.• Communicated with the broader retail team across five different museums.• Designed a product range to coincide with a half-term event.

• Retail Book Advisor

  • May 2018 - Aug 2019

  • Taking delivery of books and ensuring they are put away and organised in the stock room. • Replenishing books in each of our retail locations within the museum. • Using stock management software to generate allocation reports and goods in deliveries. • Analysing sales figures and using this information to merchandise books on the shop floor. • Communicating with the Buying and Merchandising teams regarding stock levels, issues with suppliers or deliveries and book returns. • Contacting suppliers regarding issues with deliveries. • Ensuring visual merchandising standards of book displays are kept at a high level across all retail locations. • Running book signing events with authors in collaboration with the museum’s event teams. • Providing excellent customer service to visitors to the museum. • Working with a team to ensure the smooth operation of all retail locations. Show less

• Retail Sales Assistant

  • Jan 2017 - May 2018

  • Provided excellent customer service to visitors to the museum. • Assisted customers in the shop by finding out their needs and using product knowledge to help recommend and locate products instore. • Demonstrated products. • Worked towards sales targets in all retail locations. • Maintained standards in all locations by ensuring they were cleaned and well stocked. • Worked with a team to ensure the smooth operation of all retail locations.



RSPB

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Social Media Executive

  • Jan 2016 - Sep 2016

  • Developed and implemented a social content plan for the RSPB’s national channels. • Analysed how content performed across various social platforms using appropriate IT software. • Presented how content had performed at weekly departmental meanings. • Engaged with followers on social media daily. • Worked to deadlines to ensure content was delivered on time and in line with a wider RSPB-wide content calendar. • Assisted the events team with the running of big events including Bird Fair and RSPB Members Weekend. • Collaborated with other departments to create social assets, present news stories and maintain RSPB brand standards across social platforms as well as the main website. Show less

• Visitor Experience Intern

  • Apr 2015 - Dec 2015

  • Responsible for designing and implementing temporary interpretation regularly for the reserve and for events. • Managed the reserve’s social media presence and wrote weekly reserve blog posts. • Created and delivered self-guided educational “Discovery Trails”. • Assisted in planning and leading guided walks and bug hunts to large groups of children and adults. • Worked with a team of staff and volunteers and managed a team of volunteers during large events. • Collected visitor feedback in the form of surveys and evaluations. • Worked to meet and exceed weekly membership recruitment targets. Show less