Rachel Michael
Community Coordinator at Southern Cross Community Healthcare- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
AgileBA® Foundation
APMG InternationalMay, 2023- Oct, 2024 -
Business Analysis Fundamentals
PM-PartnersMar, 2023- Oct, 2024 -
Endorsed Enrolled Nurse
AHPRA (Australia Health Practitioner Regulation Agency)Jan, 2016- Oct, 2024
Experience
-
Southern Cross
-
Australia
-
Hospitals and Health Care
-
1 - 100 Employee
-
Community Coordinator
-
Apr 2023 - Present
Community Coordinator for Commonwealth Home Support Programme and Home Care Packages. - Connect with and establish strong relationships with a diverse range of Participants and their families, providing comprehensive support tailored to their individual needs and goals. - Perform comprehensive and clinically informed home care assessments for new Participants, ensuring their specific needs are addressed. - Conduct regular reviews with Participants to evaluate the effectiveness of the care plan and make necessary adjustments. - Build rapport with Support Workers through regular engagement, ensuring their needs are met. - Utilise excellent communication and negotiation skills. - Understanding of Home Care Package inclusions and exclusions framework. - Liase with external providers of goods and services to coordinate and ensure best outcomes for Participants. - Handle incident responses and effectively resolve disputes, ensuring the wellbeing and satisfaction of Participants and their Support Workers. Show less
-
-
-
NSW Health
-
Hospitals and Health Care
-
700 & Above Employee
-
Endorsed Enrolled Nurse
-
Sep 2016 - May 2023
ENDORSED ENROLLED NURSE COLEDALE HOSPITAL COLEDALE, AUSTRALIA 2016 – 2023 Endorsed Enrolled Nurse - Delivered comprehensive nursing care to elderly rehabilitation patients within a rehabilitation ward. - Conducted thorough assessments of patients to promptly identify and address any changes in their medical conditions or areas of concern. - Maintained up to date patient records and care plans, adhering to all regulatory standards. - Established effective communication channels with patients and their medical teams. - Exhibited excellent teamwork and collaboration skills in a fast paced medical ward setting. - Provided dedicated care to aged care patients during the initial stages of the Covid-19 pandemic. - Demonstrated adaptability in navigating the evolving challenges posed by the pandemic, displaying mental resilience and an optimistic attitude. - Extended support and reassurance to family members during times of crisis, displaying empathy and understanding. Show less
-
-
-
Wondu Business and Technology Services
-
Australia
-
Research Assistant
-
2008 - 2012
- Assisted with data collection for various research projects for Rural Industries Research and Development Corporation (RIRDC). - Designed and conducted comprehensive surveys through phone interviews, demonstrating strong interpersonal and data collection abilities. - Collaborated and communicated effectively with a wide range of stakeholders within the agricultural farming and processing sectors. - Assisted with data collection for various research projects for Rural Industries Research and Development Corporation (RIRDC). - Designed and conducted comprehensive surveys through phone interviews, demonstrating strong interpersonal and data collection abilities. - Collaborated and communicated effectively with a wide range of stakeholders within the agricultural farming and processing sectors.
-
-
-
South Eastern Sydney Local Health District (SESLHD)
-
Australia
-
Hospitals and Health Care
-
700 & Above Employee
-
Research Assistant
-
2003 - 2006
RESEARCH ASSISTANT DEPARTMENT OF RHEUMATOLOGY, ST GEORGE HOSPITAL SYDNEY, AUSTRALIA 2003 - 2006 Research Assistant - Project: Australian Rheumatology Association Database (ARAD). - Project was started from the ground up and required excellent organisational skills. - Completed implementation and evaluation plans, ethics applications and project reports. - Demonstrated excellent organisational skills by managing project materials, including patient databases, patient information brochures, and newsletters. - Successfully engaged and communicated with diverse stakeholders, including patients, patient advocates, and researchers, fostering strong collaborative relationships. - Developed surveys to collect relevant clinical data from patients with inflammatory arthritis, focusing on medical and medication history, medication responses, and quality of life (QoL). - Conducted comprehensive surveys through phone and in-person interviews, demonstrating strong interpersonal and data collection abilities. - Coordinated focus groups to gather valuable insights and feedback from participants, contributing to project development and improvement. Show less
-
-
Education
-
University of Western Sydney
Bachelor of Commerce - BCom, Marketing -
University of Newcastle
Post Graduate Certificate in Health Promotion, Health and Wellness, General -
Australasian College of Natural Therapies
Advanced Certificate in Nutritional Sciences, Health and Wellness, General -
St George TAFE
Diploma of Nursing, Nursing