Rachel Michael

Community Coordinator at Southern Cross Community Healthcare
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Contact Information
us****@****om
(386) 825-5501
Location
Wollongong, New South Wales, Australia, AU

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Credentials

  • AgileBA® Foundation
    APMG International
    May, 2023
    - Oct, 2024
  • Business Analysis Fundamentals
    PM-Partners
    Mar, 2023
    - Oct, 2024
  • Endorsed Enrolled Nurse
    AHPRA (Australia Health Practitioner Regulation Agency)
    Jan, 2016
    - Oct, 2024

Experience

  • Southern Cross
    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Community Coordinator
      • Apr 2023 - Present

      Community Coordinator for Commonwealth Home Support Programme and Home Care Packages. - Connect with and establish strong relationships with a diverse range of Participants and their families, providing comprehensive support tailored to their individual needs and goals. - Perform comprehensive and clinically informed home care assessments for new Participants, ensuring their specific needs are addressed. - Conduct regular reviews with Participants to evaluate the effectiveness of the care plan and make necessary adjustments. - Build rapport with Support Workers through regular engagement, ensuring their needs are met. - Utilise excellent communication and negotiation skills. - Understanding of Home Care Package inclusions and exclusions framework. - Liase with external providers of goods and services to coordinate and ensure best outcomes for Participants. - Handle incident responses and effectively resolve disputes, ensuring the wellbeing and satisfaction of Participants and their Support Workers. Show less

  • NSW Health
    • Hospitals and Health Care
    • 700 & Above Employee
    • Endorsed Enrolled Nurse
      • Sep 2016 - May 2023

      ENDORSED ENROLLED NURSE COLEDALE HOSPITAL COLEDALE, AUSTRALIA 2016 – 2023 Endorsed Enrolled Nurse - Delivered comprehensive nursing care to elderly rehabilitation patients within a rehabilitation ward. - Conducted thorough assessments of patients to promptly identify and address any changes in their medical conditions or areas of concern. - Maintained up to date patient records and care plans, adhering to all regulatory standards. - Established effective communication channels with patients and their medical teams. - Exhibited excellent teamwork and collaboration skills in a fast paced medical ward setting. - Provided dedicated care to aged care patients during the initial stages of the Covid-19 pandemic. - Demonstrated adaptability in navigating the evolving challenges posed by the pandemic, displaying mental resilience and an optimistic attitude. - Extended support and reassurance to family members during times of crisis, displaying empathy and understanding. Show less

  • Wondu Business and Technology Services
    • Australia
    • Research Assistant
      • 2008 - 2012

      - Assisted with data collection for various research projects for Rural Industries Research and Development Corporation (RIRDC). - Designed and conducted comprehensive surveys through phone interviews, demonstrating strong interpersonal and data collection abilities. - Collaborated and communicated effectively with a wide range of stakeholders within the agricultural farming and processing sectors. - Assisted with data collection for various research projects for Rural Industries Research and Development Corporation (RIRDC). - Designed and conducted comprehensive surveys through phone interviews, demonstrating strong interpersonal and data collection abilities. - Collaborated and communicated effectively with a wide range of stakeholders within the agricultural farming and processing sectors.

  • South Eastern Sydney Local Health District (SESLHD)
    • Australia
    • Hospitals and Health Care
    • 700 & Above Employee
    • Research Assistant
      • 2003 - 2006

      RESEARCH ASSISTANT DEPARTMENT OF RHEUMATOLOGY, ST GEORGE HOSPITAL SYDNEY, AUSTRALIA 2003 - 2006 Research Assistant - Project: Australian Rheumatology Association Database (ARAD). - Project was started from the ground up and required excellent organisational skills. - Completed implementation and evaluation plans, ethics applications and project reports. - Demonstrated excellent organisational skills by managing project materials, including patient databases, patient information brochures, and newsletters. - Successfully engaged and communicated with diverse stakeholders, including patients, patient advocates, and researchers, fostering strong collaborative relationships. - Developed surveys to collect relevant clinical data from patients with inflammatory arthritis, focusing on medical and medication history, medication responses, and quality of life (QoL). - Conducted comprehensive surveys through phone and in-person interviews, demonstrating strong interpersonal and data collection abilities. - Coordinated focus groups to gather valuable insights and feedback from participants, contributing to project development and improvement. Show less

Education

  • University of Western Sydney
    Bachelor of Commerce - BCom, Marketing
  • University of Newcastle
    Post Graduate Certificate in Health Promotion, Health and Wellness, General
  • Australasian College of Natural Therapies
    Advanced Certificate in Nutritional Sciences, Health and Wellness, General
  • St George TAFE
    Diploma of Nursing, Nursing

Community

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