Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Customer Service Executive

  • Oct 2021 - Present



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Asset Management Team- User Access Administrator

  • Jul 2018 - Oct 2021

  Client- Bank of Ireland Provide 1st level technical support for Bank of Ireland. Grant access to users and manage their accounts in various applications using ServiceNow ticketing system. Prioritize escalations, incident requests, and assist the team to evaluate and identify opportunities to drive improvements that positively impact the user experience. Client- Bank of Ireland Provide 1st level technical support for Bank of Ireland. Grant access to users and manage their accounts in various applications using ServiceNow ticketing system. Prioritize escalations, incident requests, and assist the team to evaluate and identify opportunities to drive improvements that positively impact the user experience.



Symantec

• United States
• Software Development
• 700 & Above Employee

• Associate Authentication Analyst

  • Jun 2017 - Mar 2018

  Validate and authenticate SSL certificates across EMEA with a focus in the Portuguese and Spanish market. Recommend the correct documentation required in order to expedite the issuance of certificates and maximize operational efficiency and customer satisfaction. Provide support internally liaising with the sales team, work with escalations, and authenticate purchased orders. Validate and authenticate SSL certificates across EMEA with a focus in the Portuguese and Spanish market. Recommend the correct documentation required in order to expedite the issuance of certificates and maximize operational efficiency and customer satisfaction. Provide support internally liaising with the sales team, work with escalations, and authenticate purchased orders.



Urban Picnic Ltd

• Ireland
• Hospitality
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2016 - May 2017



The Portobello Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2014 - May 2016



Irish Village Markets

• Ireland
• Events Services
• 1 - 100 Employee

• Sales Assistant

  • Jun 2012 - Sep 2015



De Rose Praia Hotel

• Torres, Rio Grande do Sul, Brazil

• Receptionist

  • Oct 2010 - Mar 2011



Hotel Comfort

• Hospitality
• 1 - 100 Employee

• Food And Beverage Assistant

  • Nov 2008 - Jan 2010