Talita Altruda Crispim

Analista de facilities Jr at Cartão Elo
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Limited working proficiency

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Ana Karla Zanatta

Conheci a Talita no primeiro ano da graduação e, a partir de então, fizemos todos os nossos trabalhos da faculdade juntas e construímos uma amizade verdadeira. Talita sempre me surpreendeu pela sua força e vontade de seguir em frente e superar os obstáculos. Ela é inteligente, sabe se comunicar, tem uma ótima habilidade de escrita, desenvolve boas estratégias de marketing, é pontual e proativa.

Thiago Martins

Conheço a Talita há mais de uma década, estudamos juntos. Desde que a conheci, venho acompanhando sua jornada. Ela é uma pessoa muito dedicada a tudo o que faz, fazendo o que for preciso para entregar excelência. Se comunica de forma muito clara, possui um cuidado e empatia muito grande com os colegas e clientes que lida, possui um forte senso crítico e aprende as coisas bem rápido. Recomendo fortemente!

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Credentials

  • Design Thinking: Metodologia, Etapas e Aplicações
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Metodologias Ágeis
    Escola DNC
    Mar, 2023
    - Nov, 2024
  • Atendimento ao Cliente: Técnicas de Resolução de Problemas e Conflitos
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Como Preparar e Fazer Apresentações de Negócios
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Developing Your Emotional Intelligence
    Project Management Institute UK
    Jul, 2022
    - Nov, 2024
  • Gestão de Equipes de Projetos
    Project Management Institute
    Jul, 2022
    - Nov, 2024
  • Gestão Ágil no Trabalho: Como Criar Equipes Ágeis
    Project Management Institute
    Jul, 2022
    - Nov, 2024

Experience

  • Cartão Elo
    • Brazil
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Analista de facilities Jr
      • May 2023 - Present

      Gestão de eventos, cartões e viagens corporativas Gestão de eventos, cartões e viagens corporativas

  • Ambev
    • Brazil
    • Food and Beverage Services
    • 700 & Above Employee
    • Human Resources Analyst
      • Jun 2021 - Feb 2023

      Employee vacation critical events - Reducing the SLA response time from 4 days to 2 days, Manipulation of databases and dashboards for information extraction - development of a Power BI for internal analysis. Analysis of reopening of tickets to reverse negative results - target of 2% on the total volume, goal achieved in 2022. Other activities: Paternity leave, internal product sales management, daycare support, new employee inquiries during the hiring process, and other people-related tasks. Manipulation of databases for information extraction. Disruptive ideas: Development of the internal CIA and team newsletter. Team facilitator in the CIA career path, creating engagement through lectures and meetings in various areas of expertise, increasing the results of internal promotion tests by 47%. Show less

  • Universidade São Judas Tadeu
    • Brazil
    • Higher Education
    • 700 & Above Employee
    • Journalism Inter
      • Jun 2020 - Aug 2021

      Development of news articles for the university newspaper. Positions: Layout design and text production. Development of news articles for the university newspaper. Positions: Layout design and text production.

  • Stefanini Brasil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Administrative Analyst
      • Apr 2021 - Jun 2021

      Rollout project - UnitedHealth Group (UHG/Amil) client. Management and control of assets (laptops). Control of inventory, stock, and disposal spreadsheets. Handling tickets through the Service Now system. Monitoring SLA. Operations leader. Rollout project - UnitedHealth Group (UHG/Amil) client. Management and control of assets (laptops). Control of inventory, stock, and disposal spreadsheets. Handling tickets through the Service Now system. Monitoring SLA. Operations leader.

  • Stefanini Brasil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Administrative Analyst
      • Aug 2020 - Nov 2020

      Porto Seguro client - Welcome Kit project. Welcoming new employees during onboarding. Scheduling and preparation of new equipment/work instruments. Assistance in improvement and quality processes. Preparation of reports. Porto Seguro client - Welcome Kit project. Welcoming new employees during onboarding. Scheduling and preparation of new equipment/work instruments. Assistance in improvement and quality processes. Preparation of reports.

  • NTT DATA Services
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Administrative Analyst
      • May 2017 - Mar 2020

      AmBev client - Backoffice/HRBP. Assistance in improvement and quality processes. Development of a Knowledge Base. Management of benefits processes for the people and management team (vacation, daycare support, leaves - retirement, work accident, paternity and maternity leave). Management of vehicle fleets (fueling, driver inclusion, and fleet exchange). Opening of requests in the Service Now system. Serasa client - Rollout process. Organizing and updating the peripheral management system database (Outsystem - internal system). Opening a request in the Service Now system to solve any inaccuracies during the exchange, identifying the old assets to be returned by employees, and ensuring excellence in the performance of new assets. Performing quality and improvement work focused on employee satisfaction surveys after the adoption of new work instruments. Within the company, I had the opportunity to work as a team leader for a group of 5 people. Show less

Education

  • POLI USP PRO
    Master of Business Administration - MBA, Engenharia de Produção
    2023 - 2024
  • MBA USP/Esalq
    Master of Business Administration - MBA, Marketing
    2021 - 2023
  • Escola DNC
    Product Analyst
    2023 - 2023
  • Universidade São Judas Tadeu
    Bachelor's degree, Journalism
    2017 - 2021
  • ETEC Martin Luther King
    Técnico, Marketing
    2015 - 2016
  • Senac Brasil
    Técnico, Administração
    2015 - 2015

Community

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