Experience

Sunwing

• Canada
• Leisure, Travel & Tourism
• 300 - 400 Employee

• Bilingual Recruiter

  • Aug 2022 - Present



WilsonHCG

• United States
• Human Resources Services
• 500 - 600 Employee

• Bilingual Recruitment Specialist

  • Apr 2021 - Aug 2022



Nordia Inc.

• Canada
• Consumer Services
• 700 & Above Employee

• Bilingual Recruiter

  • Mar 2020 - Mar 2021



Dormez-vous

• Canada
• Retail
• 1 - 100 Employee

• Team Lead

  • Dec 2019 - Jan 2020



Goodfood Market (TSX:FOOD)

• Canada
• Food & Beverages
• 500 - 600 Employee

• Team Lead

  • Jan 2019 - Dec 2019

  Manage, delegate and coordinate the work within their respective team by using active supervision walks;Help train new employees and aim to empower them in their work;Ensure the progress of a team of 20 employees (quality of work, key performance indicator (% satisfaction and efficiency)Maintain good working relationships and motivate employees;Settle first level conflicts by being fair and equitable;Identify and document absences, delays or behavioral problems and apply intervention required (meeting/warnings);See to the improvement of the standards of the department (work techniques, employee mood, etc.);Participate in different meetings and make suggestions for situations to improve;Run the reporting to share the data of the previous day to the company. Show less

• Training Specialist

  • Jul 2018 - Jan 2019

  Create content from scratch to train new employees;Revamp old training slides to keep up with changes within the company;Find new innovative ways to interact with groups of hires;Monitor the progress of up to 15 new employees at a time (monitor quality of emails, calls and chats);Coach the new hires to help them perform within the standard of GoodfoodBack-up Member Happiness Specialist.

• Member Happiness Specialist

  • Apr 2018 - Jul 2018

  Answer customers emails, live chats and phone calls in a timely and courteous manner.Assist customers in their Goodfood Market accountsBe a product expert, including our ever-changing menus and market items.Think on your feet to motto creative solutions to any and all problems that arise



Indigo

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Apr 2015 - Apr 2018

  Go above and beyond for each and every interaction; Train new hires; Organize kids events/crafts and execute them (up to 200 children); Having an extensive knowledge of our inventory; Finding the best ideas for gifts/books (cross sales); Operate cash registry; Social Media Coordinator (Instagram). Go above and beyond for each and every interaction; Train new hires; Organize kids events/crafts and execute them (up to 200 children); Having an extensive knowledge of our inventory; Finding the best ideas for gifts/books (cross sales); Operate cash registry; Social Media Coordinator (Instagram).



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Oct 2013 - Oct 2016

  Count and balancing cashes Place the food and supply orders (Pastry case and ready to eat bar) Managing the floor when manager not present (breaks and lunches, supervise baristas) Making sure the store followed QASA’s standards at all times Giving the best Customer satisfaction .Supervising the drive-through Count and balancing cashes Place the food and supply orders (Pastry case and ready to eat bar) Managing the floor when manager not present (breaks and lunches, supervise baristas) Making sure the store followed QASA’s standards at all times Giving the best Customer satisfaction .Supervising the drive-through



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Sep 2011 - Oct 2013