Experience

IMPACT

• United States
• Marketing Services
• 100 - 200 Employee

• Program Manager

  • ‏أبريل 2022 - - الحالي

  I help individual consultants and agencies who are facing challenges with implementing inbound marketing for their clients or want to expand their current services by guiding them through the They Ask You Answer Certified Coach Program. As a Certified Coach, you have all the tools to lead your clients and have them take control of their own inbound marketing.

• Digital Marketing Account Manager

  • ‏يناير 2021 - ‏أبريل 2022

  -Serve as the main point of contact for clients-Facilitate client onboarding-Assist in preparing for and delivering successful meetings-Work with the coach and clients to implement company methodology-Manage the administrative functions and internal communications of each client account, ultimately supporting the success of the partnership and positive client experience.



OnboardList

• Technology, Information and Internet

• Director of Digital Marketing

  • ‏سبتمبر 2020 - ‏يناير 2021

  -Strategize and implement pre-launch marketing policy at a bootstrapped startup-Lead a team of two remote marketing professionals through weekly meetings with the founder and CEO and individual members-Produce blog content to optimize SEO -Oversee Facebook and LinkedIn organic content -Create FacebookAd strategy -Implement email newsletters and boost engagement through email marketing -Strategize and implement pre-launch marketing policy at a bootstrapped startup-Lead a team of two remote marketing professionals through weekly meetings with the founder and CEO and individual members-Produce blog content to optimize SEO -Oversee Facebook and LinkedIn organic content -Create FacebookAd strategy -Implement email newsletters and boost engagement through email marketing



Audley Travel

• United Kingdom
• Travel Arrangements
• 500 - 600 Employee

• Elite Sales Specialist (Account Manager) Europe and Middle East

  • ‏أبريل 2020 - ‏يناير 2021

  - Boost and exceed sales goals by adapting sales tactics based on product and client resulting in generating 3 million revenue and repeat business for the company - Cultivate client files with a personalized approach. Guide prospects through the buying journey and educate about the product. Build loyalty and cross-sell within the business while keeping client satisfaction at a 95% excellent rating - Adapt to global crisis and international travel restrictions by problem solving to get clients safely home and supporting business by managing client relationships while colleagues are on furlough- Target and build interest for Morocco, Jordan, Israel, Spain and Portugal by working together with product and marketing to utilize research and familiarization trips. - Build complex private itineraries working together with local suppliers to deliver quality product- Test out and launch new product, adapting practices to demand in a new region- Train and mentor 8 newly hired colleagues with 7 successful onboardings and continuous success in the business

• Senior Sales Specialist (Account Manager) Europe and Middle East

  • ‏فبراير 2019 - ‏أبريل 2020

• Sales Specialist (Account Manager) Europe and Middle East

  • ‏أبريل 2018 - ‏فبراير 2019

• Sales Specialist (Account Manager) Middle East

  • ‏سبتمبر 2017 - ‏أبريل 2018

• Sales Specialist (Account Manager) Morocco

  • ‏نوفمبر 2016 - ‏سبتمبر 2017



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Guest Relations Manager

  • ‏أبريل 2016 - ‏نوفمبر 2016

  - Executed daily operations, complaints and implemented systems to improve revenue targets and guest satisfaction scores- Analyzed detailed riders for VIP individuals and groups to build loyalty for the brand - Executed daily operations, complaints and implemented systems to improve revenue targets and guest satisfaction scores- Analyzed detailed riders for VIP individuals and groups to build loyalty for the brand



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Guest Relations Supervisor

  • ‏يناير 2015 - ‏مارس 2016

  - Supported duty managers with day to day duties, operations, and complaint handling as well as training new employees- Collaborated on re-launch of new chalet product with Ski-Dubai to unite two brands together

• Management Trainee

  • ‏يوليو 2014 - ‏يناير 2015

  - Rotated between all departments to understand the workings of the property - Supported management through projects including studying and re-writing the room directory to make it more accessible to different nationalities



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Guest Relations Officer

  • ‏فبراير 2013 - ‏يوليو 2013



BeerDropper

• Executive Assistant

  • ‏ديسمبر 2011 - ‏ديسمبر 2012



Howard Johnson

• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • ‏يناير 2012 - ‏مارس 2012



The Limited

• United States
• Retail
• 500 - 600 Employee

• Sales Associate

  • ‏يونيو 2010 - ‏سبتمبر 2010



John Casablancas Modeling and Career Centers

• United States
• Entertainment Providers
• 300 - 400 Employee

• Model

  • ‏مايو 2009 - ‏مايو 2010