Experience

The Education Space

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• End User Computer Technician

  • May 2022 - Apr 2023

  ● Provide end user IT support inclusive of desktops, laptops, mobile devices for all staff and student ● To install software on sites as directed in accordance to policies set by NPW ● To monitor the helpdesk at all times, ensure all staff are using the tool correctly to log any IT issues ● To install/reinstall hardware or software, reimage computers, laptops, handheld devices when required ● Maintain network user accounts including addition and deletion of users. Includes Google… Show more ● Provide end user IT support inclusive of desktops, laptops, mobile devices for all staff and student ● To install software on sites as directed in accordance to policies set by NPW ● To monitor the helpdesk at all times, ensure all staff are using the tool correctly to log any IT issues ● To install/reinstall hardware or software, reimage computers, laptops, handheld devices when required ● Maintain network user accounts including addition and deletion of users. Includes Google and LGFL USO accounts ● Participation in team meeting amongst technicians every fortnight to discuss ongoing issues and current/future projects ● To document daily work plan and to work in order of tickets with the highest priority ● To provide assistance, where and when required, familiarization training to teaching staff when using ICT equipment ● Keeping tablets and chromebooks in check, making sure trolleys are locked up with no missing devices and asset tagged ● To comply with the company policies and procedures relating to child protection, health and safety, data protection, equal opportunities. Show less



THE LIME ACADEMY TRUST

• IT Technician

  • Jan 2020 - Sep 2020

  London, England, United Kingdom ● To provide IT support for special needs schools part of the Hornbeam and Lime academy trust ● To support the IT lead maintain all of the IT infrastructure, hardware and software, including all switches and servers ● Managing the service desk (Freshdesk) and providing IT support to staff in person, over the telephone and remote support ● Usage of Active Directory, Group Policy, DNS, DHCP on a daily basis to manage the security and networks across all sites ● Troubleshooting and… Show more ● To provide IT support for special needs schools part of the Hornbeam and Lime academy trust ● To support the IT lead maintain all of the IT infrastructure, hardware and software, including all switches and servers ● Managing the service desk (Freshdesk) and providing IT support to staff in person, over the telephone and remote support ● Usage of Active Directory, Group Policy, DNS, DHCP on a daily basis to manage the security and networks across all sites ● Troubleshooting and diagnosing faults with hardware and software including reinstallation of windows operating systems ● To liaise with teaching staff on a regular basis to ascertain IT support requirements ● Working on the latest projects directed and set by the IT lead Show less



London Borough of Waltham Forest

• United Kingdom
• Government Administration
• 700 & Above Employee

• IT Technician

  • Dec 2019 - Jan 2020

  London, England, United Kingdom ● Providing technical support as requested through IT Helpdesk (MS Outlook 2016) ● To diagnose faults (hardware and software) and to resolve them which includes maintenance repairs and upgrades ● To assist with configurations and testing out new range of products and equipment ● To ensure school asset management system is up to date ● Maintaining school audio visual equipment and setting up portable systems when needed ● Setting up active directory accounts with a user… Show more ● Providing technical support as requested through IT Helpdesk (MS Outlook 2016) ● To diagnose faults (hardware and software) and to resolve them which includes maintenance repairs and upgrades ● To assist with configurations and testing out new range of products and equipment ● To ensure school asset management system is up to date ● Maintaining school audio visual equipment and setting up portable systems when needed ● Setting up active directory accounts with a user profile ● To maintain all classroom interactive TV’s ● To ensure school asset management system is up to date ● Support with web-based applications ● To re-image and rebuild all the school computer to windows 10 ● Monitoring and managing stock within agreed budget Show less



the SES GROUP

• Australia
• Executive Offices

• Security Officer

  • Mar 2019 - Nov 2019

  London, United Kingdom ● Ensure you arrive on time to sign in, follow strict dress code and ask for position to be located by your supervisor ● Once you’re allocated position, participate in team briefing so you’re aware of your duties and all doubts are cleared ● Always be helpful and courteous to the public, assist them by giving information about the facilities ● Be well informed and knowledgeable of the events ● Familiarise yourself with the location and surrounding places ● Always contact control… Show more ● Ensure you arrive on time to sign in, follow strict dress code and ask for position to be located by your supervisor ● Once you’re allocated position, participate in team briefing so you’re aware of your duties and all doubts are cleared ● Always be helpful and courteous to the public, assist them by giving information about the facilities ● Be well informed and knowledgeable of the events ● Familiarise yourself with the location and surrounding places ● Always contact control in emergencies such as fire, be well organised in case of evacuation ● Follow orders attentively from your supervisor ● Assist with crowd management, in conjunction with security personnel at all times Show less



McKenzie Arnold Group Ltd

• United Kingdom
• Events Services
• 1 - 100 Employee

• Security Officer

  • Oct 2018 - Nov 2019

  ● Ensure you arrive on time to sign in, follow strict dress code and ask for position to be located by your supervisor ● Once you’re allocated position, participate in team briefing so you’re aware of your duties and all doubts are cleared ● Always be helpful and courteous to the public, assist them by giving information about the facilities ● Be well informed and knowledgeable of the events ● Familiarise yourself with the location and surrounding places ● Always contact control… Show more ● Ensure you arrive on time to sign in, follow strict dress code and ask for position to be located by your supervisor ● Once you’re allocated position, participate in team briefing so you’re aware of your duties and all doubts are cleared ● Always be helpful and courteous to the public, assist them by giving information about the facilities ● Be well informed and knowledgeable of the events ● Familiarise yourself with the location and surrounding places ● Always contact control in emergencies such as fire, be well organised in case of evacuation ● Follow orders attentively from your supervisor ● Assist with crowd management, in conjunction with security personnel at all times Show less



House of Desserts

• Food & Beverages
• 1 - 100 Employee

• Business Partner

  • Feb 2017 - Mar 2018

  London, United Kingdom ● Starting off the plan on how to establish a business first time ● Spending time daily to ensure all the legal work and applications have been submitted for business ● Submit planning permission for extension and A3 license to run a potential desserts shop ● Creating a shop floor plan, layout plans and shortlisting contractors ● Getting in touch with plumbers and electricians ● Organise CCTV installation done manually with experience ● Contact Suppliers for stock and… Show more ● Starting off the plan on how to establish a business first time ● Spending time daily to ensure all the legal work and applications have been submitted for business ● Submit planning permission for extension and A3 license to run a potential desserts shop ● Creating a shop floor plan, layout plans and shortlisting contractors ● Getting in touch with plumbers and electricians ● Organise CCTV installation done manually with experience ● Contact Suppliers for stock and essential equipment ● Registering with surrounding warehouses ● Ensuring all the marketing is done to a high standard. Posters, Menu, Promotional offers etc. ● Making sure all social media is linked to the business to grab more of the public eye ● Interviewing and shortlisting potential employees ● Creating staff rota according to suitability and timings ● Participating in making desserts for customers ● Till management Show less



ROWFLEX SERVICES LIMITED

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Lettings Negotiator

  • Sep 2016 - Dec 2016

  London, United Kingdom ● Meeting and greeting customers/clients visiting the office ● Generating appointments for viewings and valuations ● Negotiating with potential sellers and tenants ● General day to day office admin duties; Photocopying, writing up documents, filing etc. ● Marketing properties on the Internet and also sharing with other agents ● Projecting a professional image of the agency to the public ● Visiting Properties beforehand for inspections ● Listening to customers’ needs and… Show more ● Meeting and greeting customers/clients visiting the office ● Generating appointments for viewings and valuations ● Negotiating with potential sellers and tenants ● General day to day office admin duties; Photocopying, writing up documents, filing etc. ● Marketing properties on the Internet and also sharing with other agents ● Projecting a professional image of the agency to the public ● Visiting Properties beforehand for inspections ● Listening to customers’ needs and pointing out properties best suited to their needs ● Advising clients on which properties to rent ● Comprehensive knowledge of property and rental values ● Ability to build trust with the clients ● Always keep the place tidy and presentable at all times Show less



LION ACADEMY TRUST

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• IT Technician

  • Jul 2015 - Aug 2016

  London, United Kingdom ● Monitoring and closing tickets that come through on the helpdesk to ensure SLA’s are met ● Server Administration – Installation, performance management and operating directory and storage ● Daily usage of Active Directory and MS Exchange tools ● Experience in Google for Education and Drive environment ● Setting up new users’ accounts and profiles and dealing with password issues ● Troubleshooting system and network problems and diagnosing and solving hardware or software… Show more ● Monitoring and closing tickets that come through on the helpdesk to ensure SLA’s are met ● Server Administration – Installation, performance management and operating directory and storage ● Daily usage of Active Directory and MS Exchange tools ● Experience in Google for Education and Drive environment ● Setting up new users’ accounts and profiles and dealing with password issues ● Troubleshooting system and network problems and diagnosing and solving hardware or software issues ● Prioritizing and managing many open cases at one time ● Rapidly establish a good working relationship with staff and other professionals ● Being helpful and keeping a positive attitude towards work and colleagues ● Remotely deploy software onto the staff machines – SIMS ● Support with web-based applications ● Support of hardware such as: Printers, IWB’s, Projectors, Laptops, PC’s. ● Support of different software that the school use including: SIMS, Papercut, Sophos, ActivInspire Show less



Bates Group

• Australia
• Investment Management
• 1 - 100 Employee

• IT Support Engineer

  • Nov 2014 - Mar 2015

  London, United Kingdom ● Providing 1st and 2nd Line IT Support with monitoring of the helpdesk ● Installing/repairing Windows XP and Windows 7 machines ● Installing and configuring Windows 7 and laptop encryption ● Troubleshooting network issues regarding our PC’s and printers ● Site surveys ● Networking ● Desktop support ● Over 6000+ PC deployments for the trust estate ● An integral part of the team in the smooth running of IT issues raised for the UCLH NHS Trust ● PC and printer… Show more ● Providing 1st and 2nd Line IT Support with monitoring of the helpdesk ● Installing/repairing Windows XP and Windows 7 machines ● Installing and configuring Windows 7 and laptop encryption ● Troubleshooting network issues regarding our PC’s and printers ● Site surveys ● Networking ● Desktop support ● Over 6000+ PC deployments for the trust estate ● An integral part of the team in the smooth running of IT issues raised for the UCLH NHS Trust ● PC and printer audits ● Participating in group meetings to discuss weekly plans and updates Show less