Experience

VectraCom (Pvt) Ltd

• Pakistan
• Software Development
• 1 - 100 Employee

• Head of VAS

  • Jan 2020 - Present

  Time to further strengthen the ties with VectraCom and the Telecom Industry, biggest challenge of my career has been accepted and hopefully will help VectraCom reach new highs in the time to come. Time to further strengthen the ties with VectraCom and the Telecom Industry, biggest challenge of my career has been accepted and hopefully will help VectraCom reach new highs in the time to come.



MobiTising

• Pakistan
• Telecommunications
• 1 - 100 Employee

• Senior Manager VAS

  • Mar 2017 - Jan 2020

  Alhamdulillah!! end of another ERA which helped me grow my Team building skills, focused and digitized workflows implementation, quality product delivery and a number of Industry product ideas founder member like koyal.pk and greene.pk Alhamdulillah!! end of another ERA which helped me grow my Team building skills, focused and digitized workflows implementation, quality product delivery and a number of Industry product ideas founder member like koyal.pk and greene.pk



VectraCom (Pvt) Ltd

• Pakistan
• Software Development
• 1 - 100 Employee

• • Jul 2015 - Mar 2017

  Alhamdulillah!!Heading the Product Team now, the canvas has gone bigger. Looking after the local and International products i.e. complete VectraCom Product portfolio is being looked after by my Team. Looking after the end to end Revenues, New Idea generation, Product Development, Product Management i.e. complete Product Lifecycle

• • Jul 2012 - Jun 2015

  Another promotion in the space of 2 years, Alhamdulillah.Leading a Team now to ensure smooth service delivery. With Greater Authority came Greater Responsibility both internally and with the client.Day to day operations got merged with Managerial KPI's.Focusing on transforming the services to products for better results in longer run.

• • Jul 2010 - Jun 2012

  Got promoted as a Senior Account Executive Telecom.Responsibilities added, started working under the Revenue umbrella.Dealt with multiple Operators, Ufone being the core Account assigned to me.Reporting skills improved as thorough working was started over MS Excel and other software's.Interpersonal skills enhanced as frequent visits began with the Operators.

• • Dec 2008 - Jun 2010

  Hired as a Business Relationship ExecutiveResponsible for Ufone VAS Account from VectraCom's end.Started dealing with Ufone VAS floor.Acquired basic knowledge of how the VAS platforms are inetgrated. VAS platforms like SMS, IVR, WAPworked on different ideas both internally and with Ufone Team



Ufone 4G

• Pakistan
• Telecommunications
• 700 & Above Employee

• • Aug 2007 - Nov 2008

  Left the Inbound system and moved to Quality Assurance Unit. Started evaluating calls of agents and delivered multiple training sessions on VAS products (existing & new launched).Developed reporting skills and got the QSO of the month award thrice.

• • Jan 2007 - Jul 2007

  Gained momentum and delivered my best (for the Team) to get promoted as a Floor Support Officer and take responsibility of the Inbound Floor Queries.

• • May 2006 - Dec 2006

  Hired as a Call Center Agent for Inbound Calls.Got promoted as a Back Up Team Leader.Excellent learning at the beginning of my career to manage a Team of 20 along with the Team Leader.



Bank Alfalah Limited

• Pakistan
• Banking
• 700 & Above Employee

• Sales Officer

  • Jan 2006 - Apr 2006

  Started working for Bank Alfalah (Warid Department). Responsible for selling as many connections to Bank Alfalah customers as possible also ensuring that Alfalah card customer's consent is taken for Credit cover premium deduction. Started working for Bank Alfalah (Warid Department). Responsible for selling as many connections to Bank Alfalah customers as possible also ensuring that Alfalah card customer's consent is taken for Credit cover premium deduction.