Experience

ESA - Elohi Strategic Advisors

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Sales Support Manager

  • Nov 2021 - Present

  Working closely with the Sales Team in executing strategies to achieve targeted sales goals.Managing and developing a team of sales support professionals.Recording sales trends and liaising with sales managers to develop tactical plans.Designing and distributing sales presentations.Creating ground-up sales operations processes and tools.Answering sales team member questions and follow-ups in a timely manner.Maintaining and auditing data in CRM database of current and potential customers.Acting as key contact on sales promotions, product education, sales processes and tools.Monitoring sales performance indicators, managing sales tracking tools, and compiling reports.Staying updated on relevant competitive products and creating competitive selling guides.



Ghirardelli Chocolate Company

• United States
• Manufacturing
• 500 - 600 Employee

• Customer Service Analyst

  • Nov 2019 - Nov 2021

  Work within systems to manage complex customer orders, such as multi-ship, liquidation, export, and web-based ordering. Serve as central contact person for all supply chain inquiries, engaging with clients, vendors, and transportation carriers to expedite customer deliveries as needed while complying with company cost parameters.Facilitate customer satisfaction by clarifying customers’ complaints, determining root cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure timely resolution.Issue credits, freight claims, and pricing adjustments as needed to maintain financial accountability and integrity.Monitor and analyze inventory movement for key accounts to prevent inventory outages and minimize order delays.Provide product analysis for internal and external customers to ensure company compliance with set fill levels and on-time deliveries, achieving customer satisfaction ratings.Create and analyze customer-specific fill-rate reports to optimize inventory levels in the supply chain.



Home Delivery Logistics

• Administrative Manager

  • May 2009 - Apr 2019

  Assist with management of calls from customers and delivery teams hourly.Provide helpful, detailed product and service knowledge to customers hourly.Act as impartial liaison between contractors and customers to facilitate prompt resolution and repairs stemming from claims regarding in-home damage.Handle all customer complaints promptly and professionally, upholding company commitment to maintaining high rates of both customer satisfaction and retention.Prepare, maintain, and submit operational reports and records weekly to Senior Managers.Review COD authentication procedures per established standards for accuracy and timeliness.Process and investigate merchandise claims weekly, ensuring careful, thorough documentation to identify and dispute faulty or unwarranted declarations, saving company annually.Research, analyze, and resolve billing- and delivery-related discrepancies weekly.Train and instruct new administrative staff in dispatch and customer service functions, providing ongoing support and performance feedback to ensure both individual and team success. Observe and evaluate all administrative staff and their performance, identifying and executing opportunities to improve workflow, increasing productivity.



American General Financial Ser

• United States
• Insurance
• 1 - 100 Employee

• Customer Account Specialist

  • Jan 2006 - Jan 2008

  Managed various day-to-day administrative activities such as answering multiple phone lines, preparing reports, sorting and distributing mail, and organizing and maintaining filing systems.Delivered top-tier customer service to all persons entering the office, maintaining a welcoming and productive environment.Performed both routine and advanced cashier duties, including processing payments, disbursements, and bank deposits, as well as processing and closing loans.Received, reviewed, and completed credit and employment verification requests daily, exceeding processing quotas quarterly. Generated new clients and maintained existing relationships with key account decision makers.Communicated with cross-functional team members regularly, building relationships throughout the company to ensure goal achievement.