Talal Osama

Customer Support Manager & Software Project Manager at Cloud Services Group (CSG)
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Contact Information
us****@****om
(386) 825-5501
Location
Riyadh, Saudi Arabia, SA
Languages
  • English Professional working proficiency
  • Arabic Full professional proficiency
Skills

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Mohamed Al-Mohtady

one of the most people who can easy positively influence you, i learned alot from him how to manage time wisely and how to be friendly with the team members. he is a leader more than a manager, who can be supportive and never keep any precious piece of information that could enrich you experience in this field

Abdelrahman Freek

Talal is a great manager that I have ever worked with,very smart, hard worker, has a huge experience in software development, I have learned a lot from him, working with him was a great addition to me, he is a very creative person with a great problem solving capabilities & leadership skills.

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Credentials

  • Agile Fundamentals
    Software Engineering Competence Center-SECC
    Jan, 2013
    - Nov, 2024
  • Microsoft .NET Framework - Application Development Foundation
    Microsoft
    May, 2007
    - Nov, 2024
  • Managing, Organizing, and Delivering IT Projects by Using the Microsoft Solutions Framework
    Microsoft
    Apr, 2007
    - Nov, 2024
  • Microsoft .NET Framework 2.0 - Windows-based Client Development
    Microsoft
    Mar, 2007
    - Nov, 2024
  • Microsoft .NET Framework 2.0 - Windows-based Client Development
    Microsoft
    Dec, 2006
    - Nov, 2024
  • TOEFL
    AMIDEAST
    Mar, 2003
    - Nov, 2024

Experience

  • Cloud Services Group (CSG)
    • Egypt
    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Support Manager & Software Project Manager
      • Jul 2016 - Present

      Strong knowledge of software development life cycle methodologies, tools and processes Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation, and make sure the teams are organized and understand different requirements. Develop a detailed project plan to track progress. Lead the delivery of the project keeping timelines and functions on track. Strong project reporting skills. Troubleshoot issues and lead team through implementing fixes. Lead communications to create a direct line from teams to stakeholders. Perform risk management to minimize project risks. Establish and maintain relationships with third parties and vendors. Managing the relationship with the customer. Taking ownership and responsibility for all Services-related activities with customers. Translating customer requirements into highly specified project briefs, plus conducting requirements definition analysis and design. Managing the transition from implementation phase to production deployment and go-live. Take ownership of customer's issues and follow problems through to resolution. Leading and supervising a team of customer service staff. Learning my organization's products or services and keeping up to date with changes. Show less

  • Automation Consultants - The Cloud Company
    • Software Development Center Manager & System Analyst
      • Mar 2012 - Jun 2016

      Complete control of the working teams groups and review the action plans. Coordination with Quality unit to conduct tests of systems and documentation of all the tests. Responsible for updating the different development environments . Responsible for the Documentation preparation and review for both technical documentations and end-user documentations. Follow up and review all projects plans (development plans - testing plans - implementation plans). Implementing agile methodology (scrum), using Microsoft Team Foundation Server (TFS) tool. Mapping between Agile & CMMI level 2. Producing specifications for new or modified systems.Implementing existing and new systems.Prepare Low Level Design and Business requirements documentations.Review Test cases.Participate on calculate application hardware sizing on both cloud environment and on-premise environment. Migrate application to cloud based multi-tenant version that incorporates a Mobile interface. Deployment Oracle database 11g release 2 and Oracle Fusion Middleware 11g release 1 on cloud/non-cloud environment & configuring Oracle Fusion Middleware 11g release 1. Develop Oracle application as (SaaS) to provide multi-tenancy software. Working within an Oracle development environment, specialized in Oracle Forms and Reports 10g and 11g, and Oracle Database Server technologies. Prepare Oracle Backup/Restore strategy on cloud environment Migration source control Databases from Microsoft Visual Source Safe to Microsoft Team Foundation Server. Develop Integration with third party applications through web services & Excel sheets. Develop integration between applications and hardware devices (Barcode - Attendance machines - RFID). Provide the following Professional Services: - Software Tailoring and Customization - Application Software Implementation Support - Technical Support - End User Training Show less

    • Software Development Team Leader
      • Nov 2008 - Feb 2012

      Manage development team, testing team and implementation team (Projects Plans, deliverable, Change requests, technical support).Working within a Oracle development environment, specialized in Oracle Forms and Reports 10g and 11g, and Oracle Database Server technologies.Responsible for the Analysis, Documentations and Database Design.Designing and Coding the Web Applications.Implement Oracle database and Database Design.Creating Forms & Reports.Follow up customers new requirements.Prepare list of technical documentations (SRS, Use Case, Low level Design, Client requirements, User Guide, Training Guide and online help).Tools used: Microsoft Visual Source Safe, Toad, Oracle forms & reports, Oracle Discoverer, Oracle Database, SQL loader). Show less

    • HR Implementation Team Leader & Senior Oracle Developer
      • Oct 2005 - Oct 2008

      Very good knowledge in business for ERP application including HR & Payroll & Employee self services.Writing program specification for Developer team.Coding stored Procedures, Functions, and Views in database.Very good relationship with the customers.Fast response to customer needs.Customizing, adding new functions to ERP application as well as Support developer team in development, implementation, testing phases.Analyzing Oracle 10g databases and designing new schemas for the developers, creating procedures as well as exporting, importing, backup & restore.Deployment for Oracle Application Servers 9i release 1& Oracle Application Servers 10g release 1 & 2.Deployment for Oracle Forms & Reports 6i client.Deployment for Oracle Databases Server & Client side.Developing using Oracle Forms & Reports 6i, 9i & 10g & PL/SQL, as well as maintaining current applications.Documentation for Forms code.Writing request forms & program specifications for Developers.Attend Clients User Acceptance Testing as Consultant on Implementation supervision of other applications.Implementing the ERP applications , In addition to Business Consultant.In addition to involving in Analyzing, designing new applications using SQL Server, VB.NETParticipating in the Implementation of an integrated Information System to serve the whole company sectors. This system contains the following subsystems: - Personnel System. - Payroll System. - Production System. - Stock Control System. - Purchase System. - Financial System. This project is developed using Client / Server Architecture and the following Tools: - Microsoft Windows 2000 Server. - Microsoft Windows 2000 Professional. Show less

  • Ministry of Water Resources and Irrigation
    • Oracle Developer
      • Mar 2003 - Oct 2006

      Develop using Oracle forms & reports 6i and Oracle Database 8i.Follow up and maintain four applications by managing Oracle database 8i (Customize new stored procedures & functions) as well as customizing new forms.Fix raised Bugs .

    • Oracle Developer
      • Feb 2000 - Mar 2003

      Developing new applications such as Water Distribution for Egypt & Underground water in Egypt using Oracle Forms & Reports 6i and Oracle Database 8i.Participate in Designing Databases architecture.Customize applications upon new requirements.Deployment for Applications at End-Users.Train End-Users on Applications.Enhancing current applications such as Ministerial decisions & documentation for Forms & Reports design.Backup and Restore Oracle Database.Migrate Database from Microsoft Access to Oracle Database.Fix raised Bugs. Show less

Education

  • Cairo University
    Post Graduation Diploma, Tax Law/Taxation
    2002 - 2003
  • Cairo University
    Post Graduation Diploma, Visibility Studies & Evaluating Projects
    2001 - 2001
  • Cairo University
    Bachelor’s Degree, Accounting
    1996 - 1999
  • Port Said Language School
    1995 - 1995

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