Talal Alzahrani

Head Of Customer Experience at Allied Cooperative Insurance Group (ACIG)
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Jiddah, Makkah, Saudi Arabia, SA
Languages
  • English -
  • Arabic Full professional proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • CXPA Professional Member
    Customer Experience Professionals Association (CXPA)
    Jan, 2022
    - Nov, 2024

Experience

  • Allied Cooperative Insurance Group (ACIG)
    • Saudi Arabia
    • Insurance
    • 100 - 200 Employee
    • Head Of Customer Experience
      • Feb 2013 - Present

  • ACIG
    • Insurance
    • 1 - 100 Employee
    • Customer Care Manager
      • Feb 2013 - Nov 2021

  • Al Rajhi Takaful
    • Saudi Arabia
    • Insurance
    • 700 & Above Employee
    • CRM Specialist
      • Nov 2011 - Jan 2013

      1- Vocal point between IT and other departments for gathering the requirements in order to build the system as a vocal point for departments and Core systems2- Monitoring our contact center and complaints unit and resolving the clients issue with the other department followed by SAMA Regulations.3- Share on the webselling project for online sales and I prepared the SAMA documents for approval.4- preparing the department reports for the contact center and complaints received from different channels.5- Shared on Najem Net project for Automatic Upload.6- Supervising the TeleMarketing and telesales7- Monitoring the Call recording 8- Monthly department Evaluation9- Deal with the walking clients.10- Helping claim department to improve the TAT for processing claims.

  • ACIG
    • Insurance
    • 1 - 100 Employee
    • MIS Specialist
      • Feb 2009 - Oct 2011

  • Gulf Computer Services Co. - SPSNET
    • Saudi Arabia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Technical Support Engineer
      • Oct 2004 - Jan 2009

Education

  • Lambton College
    Computer Programing analyst
    2003 - 2007
  • Ibn Khaldon, KSA Jeddah
    Secondary, General Sciences
    -
  • The Council for Six Sigma Certification (CSSC)
    LSSBB, Lean Six Sigma
    2019 - 2019
  • ASQ
    Certified, Mistake-Proofing
    2019 - 2019
  • ASQ
    Certified, Error-Proofing Business Processes
    2019 - 2019

Community

You need to have a working account to view this content. Click here to join now