Experience

Connect Resources

• United Arab Emirates
• Human Resources Services
• 100 - 200 Employee

• Account Manager

  • May 2023 - Present

  As an Account Manager in a staff, my primary responsibility is to build and maintain strong relationships with clients and ensure their satisfaction. I serve as clients' main point of contact, acting as a trusted advisor and providing exceptional customer service. Client Relationship Management: I establish and nurture long-term relationships with clients, understanding their unique business requirements, and providing tailored solutions. I proactively engage with clients to assess their staffing needs, payroll processes, and compliance requirements, ensuring that our agency meets their expectations. Staffing Solutions: I collaborate with clients to understand their staffing needs, including recruitment, onboarding, and training. I coordinate with our agency's recruitment team to source and screen candidates, matching them to appropriate roles within client organizations. I oversee the entire staffing process, from candidate selection to placement, ensuring a smooth and efficient experience for clients. Client Support: I provide ongoing support to clients, addressing any concerns, inquiries, or issues they may have regarding staffing or payroll. I troubleshoot problems, resolve conflicts, and ensure timely resolution of client issues. I am proactive in identifying opportunities for improvement and providing recommendations to optimize processes and enhance client satisfaction. Account Growth and Expansion: I identify opportunities for account growth within existing client organizations. This involves understanding their evolving needs, identifying additional services or solutions that benefit them, and presenting proposals to expand our engagement. I work closely with the sales and marketing team to develop strategies to attract new clients and generate leads. As an Account Manager in a staff and payroll outsourcing agency, I play a critical role in ensuring client satisfaction, managing staffing processes, and driving the growth and success of client accounts. Show less



ibex. Pakistan

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Jun 2022 - May 2023



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2022 - May 2023

  Customer centricity attitude: focus on creating customer satisfaction with each interaction. Responsible for acting as a liaison between Walmart customers through Ibex Provides assistance via chat to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other queries. Responds to customer complaints and questions. Address challenges according to the policies of Walmart Handle the issues of return, exchange, and refund. Treat customers with courtesy and respect. Respond professionally to complaints from customers. Identify and escalate priority issues to the relevant team. Document each customer’s question or problem as well as the resulting answer or solution. Show less



GitHub

• United States
• Software Development
• 700 & Above Employee

• HTML Developer

  • Mar 2022 - Sep 2022

  HTML websites and minigames HTML websites and minigames



The Monk Co

• Pakistan
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • May 2021 - Jun 2022

  Develop plans, goals, and identify resources needed to complete the project.Coordinate the work of other IT professionals to meet the needs of the customers.Lead all aspects of projects, including planning, documentation, and client engagement in order to determine the best approach to meet the deadline.Organize people and resources to see the project through from inception to completion.

• Senior Sales Executive

  • Dec 2020 - Jun 2022

  Develop pricing strategies, balancing firm objectives and customer satisfaction.Identify, develop, or evaluate marketing strategy based on knowledge of brand establishment objectives, market characteristics, and cost markup factors.Formulate and coordinate marketing activities to promote products and services.Cultivate relationships with prospective new clients and present sales proposals based upon their needs.Coach and mentor junior sales rep



Local newspaper

• Data Typist

  • Apr 2012 - May 2015