Tal Kertzfeld
Call center manager And Head of the Customer Support department at Investment- Claim this Profile
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English Full professional proficiency
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Russian Limited working proficiency
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Hebrew Native or bilingual proficiency
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Bio
Experience
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Investment
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Investment Management
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500 - 600 Employee
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Call center manager And Head of the Customer Support department
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Dec 2013 - Present
In my current position, as the Sales And Customer Support Manager, I am responsible for managing over 45 sales representatives at any given moment. In addition, I am also responsible for monitoring and executing the customer support department's policy towards clients from all over the world. Furthermore, I am also in charge of the proper conduct of our financial progress. Crisis and risks manager. In my current position, as the Sales And Customer Support Manager, I am responsible for managing over 45 sales representatives at any given moment. In addition, I am also responsible for monitoring and executing the customer support department's policy towards clients from all over the world. Furthermore, I am also in charge of the proper conduct of our financial progress. Crisis and risks manager.
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United States
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Restaurants
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1 - 100 Employee
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CEO
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Dec 2015 - Oct 2016
Head of operations, relocation status, 2 call centers, 60 people under supervision and still growing :) Head of operations, relocation status, 2 call centers, 60 people under supervision and still growing :)
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Head of General Staff
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Jul 2013 - Nov 2013
As the Head of the General Staff, I was responsible for the liason between the HQ and the voters, management, policy and strategy of the election campaign. In addition, I was responsible on managing the staff on daily basis. As the Head of the General Staff, I was responsible for the liason between the HQ and the voters, management, policy and strategy of the election campaign. In addition, I was responsible on managing the staff on daily basis.
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buzzilla
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Israel
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Market Research
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1 - 100 Employee
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New Media Analyst
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Apr 2013 - Jul 2013
Monitoring and analysing online data in both Hebrew and English. Field of expertise- Formal worldwide media sources. New Media sources (Facebook, Twitter, Blogs, etc'). Monitoring and analysing online data in both Hebrew and English. Field of expertise- Formal worldwide media sources. New Media sources (Facebook, Twitter, Blogs, etc').
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The Israeli Parliment
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Israel
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Government Relations
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New Media Member for a politcal party
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2012 - 2013
Supervision and advisory for some well known political profiles during the election time. Supervision and advisory for some well known political profiles during the election time.
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The Israeli Knesset, Election headquarters,Vice chairman
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Sep 2012 - Dec 2012
Arranging meetings, handling in connection with potential voters, responsible for the headquarters staff Arranging meetings, handling in connection with potential voters, responsible for the headquarters staff
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E-Trader
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United States
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Human Resources
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E – trader, an online binary organization, Customer service representative
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2011 - 2012
Address to costumer's problems, solving crises Address to costumer's problems, solving crises
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DSNR
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United States
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Research Services
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DSNR organization, sales representative in both Russian and English
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2010 - 2011
Telephone sales service abroad, portfolio management and customer care Telephone sales service abroad, portfolio management and customer care
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Israel Defense Forces
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Israel
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Armed Forces
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700 & Above Employee
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Strategic Division, Attachés Training course, assistant to the Head of IDF's Attachés Training cours
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2008 - Aug 2008
assistant to the Head of IDF's Attachés Training course General. Completed service as First Lieutenant.
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The Strategic Division, (Liaison & Foreign Relations Division)
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2007 - 2008
The North America Branch, Liaison officer to the American European Command (EUCOM).
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The Strategic Division, Liaison officer to Egypt.
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2006 - 2007
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NCO at the LFRD (Liaison & Foreign Relations Division)
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2005 - 2006
The North America Branch (The International Exercises Desk).
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Education
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The Knesset assistants school
Political Assistant Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program -
The Interdisciplinary Center
Bachelor's degree, Political Science and Government -
Mekif Vav, Beer Sheva. Complete High School Diploma (Concentration in Biology and Geography).