Tal Kertzfeld

Call center manager And Head of the Customer Support department at Investment
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English Full professional proficiency
  • Russian Limited working proficiency
  • Hebrew Native or bilingual proficiency

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Experience

    • Investment Management
    • 500 - 600 Employee
    • Call center manager And Head of the Customer Support department
      • Dec 2013 - Present

      In my current position, as the Sales And Customer Support Manager, I am responsible for managing over 45 sales representatives at any given moment. In addition, I am also responsible for monitoring and executing the customer support department's policy towards clients from all over the world. Furthermore, I am also in charge of the proper conduct of our financial progress. Crisis and risks manager. In my current position, as the Sales And Customer Support Manager, I am responsible for managing over 45 sales representatives at any given moment. In addition, I am also responsible for monitoring and executing the customer support department's policy towards clients from all over the world. Furthermore, I am also in charge of the proper conduct of our financial progress. Crisis and risks manager.

    • United States
    • Restaurants
    • 1 - 100 Employee
    • CEO
      • Dec 2015 - Oct 2016

      Head of operations, relocation status, 2 call centers, 60 people under supervision and still growing :) Head of operations, relocation status, 2 call centers, 60 people under supervision and still growing :)

    • Head of General Staff
      • Jul 2013 - Nov 2013

      As the Head of the General Staff, I was responsible for the liason between the HQ and the voters, management, policy and strategy of the election campaign. In addition, I was responsible on managing the staff on daily basis. As the Head of the General Staff, I was responsible for the liason between the HQ and the voters, management, policy and strategy of the election campaign. In addition, I was responsible on managing the staff on daily basis.

    • Israel
    • Market Research
    • 1 - 100 Employee
    • New Media Analyst
      • Apr 2013 - Jul 2013

      Monitoring and analysing online data in both Hebrew and English. Field of expertise- Formal worldwide media sources. New Media sources (Facebook, Twitter, Blogs, etc'). Monitoring and analysing online data in both Hebrew and English. Field of expertise- Formal worldwide media sources. New Media sources (Facebook, Twitter, Blogs, etc').

    • Israel
    • Government Relations
    • New Media Member for a politcal party
      • 2012 - 2013

      Supervision and advisory for some well known political profiles during the election time. Supervision and advisory for some well known political profiles during the election time.

    • The Israeli Knesset, Election headquarters,Vice chairman
      • Sep 2012 - Dec 2012

      Arranging meetings, handling in connection with potential voters, responsible for the headquarters staff Arranging meetings, handling in connection with potential voters, responsible for the headquarters staff

    • United States
    • Human Resources
    • E – trader, an online binary organization, Customer service representative
      • 2011 - 2012

      Address to costumer's problems, solving crises Address to costumer's problems, solving crises

    • United States
    • Research Services
    • DSNR organization, sales representative in both Russian and English
      • 2010 - 2011

      Telephone sales service abroad, portfolio management and customer care Telephone sales service abroad, portfolio management and customer care

    • Israel
    • Armed Forces
    • 700 & Above Employee
    • Strategic Division, Attachés Training course, assistant to the Head of IDF's Attachés Training cours
      • 2008 - Aug 2008

      assistant to the Head of IDF's Attachés Training course General. Completed service as First Lieutenant.

    • The Strategic Division, (Liaison & Foreign Relations Division)
      • 2007 - 2008

      The North America Branch, Liaison officer to the American European Command (EUCOM).

    • The Strategic Division, Liaison officer to Egypt.
      • 2006 - 2007

    • NCO at the LFRD (Liaison & Foreign Relations Division)
      • 2005 - 2006

      The North America Branch (The International Exercises Desk).

Education

  • The Knesset assistants school
    Political Assistant Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
    2012 - 2012
  • The Interdisciplinary Center
    Bachelor's degree, Political Science and Government
    2009 - 2012
  • Mekif Vav, Beer Sheva. Complete High School Diploma (Concentration in Biology and Geography).
    1999 - 2005

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