Experience

Zimbabwe Insurance Brokers Limited

• Zimbabwe
• Insurance
• 1 - 100 Employee

• Graduate Trainee - Marketing and Business Development

  • Nov 2022 - Present

  Marketing Business Development Customer Relationship Management Tender Processing Digital Marketing Brand Development and Management Marketing Business Development Customer Relationship Management Tender Processing Digital Marketing Brand Development and Management



OmniContact

• France
• Business Consulting and Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2022 - Nov 2022

  Receiving and Resolving various customer queries. Explaining various VAS for the company to clients Marketing company products Customer Education Following up on clients for customer feedback Attending to clients on chatbot in time Receiving and Resolving various customer queries. Explaining various VAS for the company to clients Marketing company products Customer Education Following up on clients for customer feedback Attending to clients on chatbot in time



Galaway Management Services

• 1 - 100 Employee

• Consultant

  • Dec 2020 - Jul 2021

  Gala-Way Management Services was established in 2012 to offer world class human resources consultancy services in the areas of Placements and Strategic Staffing Services, Talent Development, Organisational Development, Strategic Information Services (Research and Surveys) and Human Resources Advisory Services. Galaway Management Services provides an excellent level of service to our Clients and candidates and take pride in acting in a professional and ethical manner. SERVICES Gala-Way Management Services offers comprehensive services to our clients in the following areas; a) Human Capital Development b) Talent Search and Placements c) Organisational Development d) Research and Surveys e) Outsourced Labour f) Payroll Services g) HR Advisory Services Show less



First Mutual Life

• Zimbabwe
• Insurance
• 100 - 200 Employee

• Client Services Administrator

  • Aug 2019 - Dec 2020

  Serve clients and manage clients' queriesCustomer relations managementResolve clients' queries in a satisfactory wayCommunicate with various clients Effective marketing of the company's new and as well as old financial and life assurance productsContinuous administration of clients' life and investment policies Location of system errors and escalate then when necessaryPayment of refunds when necessaryManagement of cash and ecocash payments and ecocash float

• New Business Administrator

  • Jul 2020 - Sep 2020

   Lodged over 60 policies per day. Accepted more than 100 policies per day. Dispatched around 80 policy documents per day. Distribute proposal form to new business administrator and indicate recipient on batchsheets. Receive date stamped proposal forms. Verify proposal form information against Exergy system using the policy number. Verify payment of first premium in the policy and system suspense Validate the policy in the system to update any changes made Receive “No policy error” message on all successful validations Accept policy where there is first premium. For all life policies and FCP policies with sum assured above minimum sum assured,submit to underwriting after following possesses. Check Alpha and or LOA in the system. Receive medicals as per underwriting memo and sign off in the mail book. Match medicals with files in the medical diary using policy number, names and date ofbirth. Refer unmatched medicals to the Underwriter, New business and underwritingsupervisor or New Business and underwriting manager within 24 hours. Record all payment details for medicals received at the back of the invoices and sign. Receive proposal forms with medical requirements Diarize the proposal forms in the designated box file for 14 days. Receive and match medicals with policy files For outstanding medicals after 14 days, write follow up memo to agent and furtherdiarize for 28 days. Refer proposal form to underwriter if requirements are not received within 28 days. Process refund where payable for Not Taken Up policies Show less

• Claims Administrator Internship

  • Sep 2017 - Aug 2018

  During the internship, I was responsible for: -Assessment of death claims -Processing and administration of death claims -Payment of death claims within the stipulated turnaround time -Retrospective underwriting of funeral and life polices -Investigation of various types of claims. -Analysis of claims data -Intimating claims data every month -Preparing reports on claims trends -Doing many assigned tasks when necessary. During the internship, I was responsible for: -Assessment of death claims -Processing and administration of death claims -Payment of death claims within the stipulated turnaround time -Retrospective underwriting of funeral and life polices -Investigation of various types of claims. -Analysis of claims data -Intimating claims data every month -Preparing reports on claims trends -Doing many assigned tasks when necessary.