Associate Digital Buyer

• Jul 2022 - Present

Social Media Assistant

• Mar 2022 - Jul 2022

Developed content calendars for all social media platforms and managed clients’ social media channels. Participated in influencer outreach, promotion and maintained influencer database. Assisted Marketing department to determine marketing strategies and analyzing social media performance metrics. Managed, monitored, and developed social media content and calendars for Instagram & Facebook. Designed and run targeted social media campaigns on Facebook/IG, and other platforms. Collaborated with influencers for social media campaigns. Reply to comments/tags/messages/reviews on social media platforms Yelp, Google, Instagram & Facebook. Monitor, track, and report on social media activity. Proposed and execute new creative content initiatives to grow brand awareness and drive new users.

Case Navigator

• Oct 2021 - Feb 2022

Direct supervision of a unit of 12-15 people that collectively performs all functions of the COVID-19 Community Team response.Liaises with client and AM corporate staff; alongside client, manages initial outreach to case.Alleviate knowledge gaps of team members.Assists local health department with collection of laboratory reporting and identifies PUIs.Allocates tasks to the team; provides oversight of team operations and performance; ensures compliance with client guidelines and protocols and shares feedback and best practices with the client.Assists in disease tracking.Protect and maintain individuals’ privacy and confidentiality.Provide guidance to Case Investigators and Contact Tracers to ensure that case interview activities are conducted according to applicable protocols, policies and procedures.As needed, conduct case reviews with Case Investigators and Contact Tracers to ensure comprehensive and high-quality interviews.Coordinate the unit’s schedules and provide daily, remote supervision and troubleshooting.Conduct phone calls, as needed, including to cases and/or contacts who have been exposed to COVID-19, to places of business a COVID-19 positive patient has frequented, and to refer patients and their families to different social services.Track daily and weekly progress for the unit, including cases contacted successfully, contacts tracked and referred, and patients and contacts referred to social support systems.

Field Supervisor

• Apr 2021 - Oct 2021

Supervise team of 20-30 canvassers in Am-trace to organize and conduct the outreach on behalf of NYC Health and Hospitals stakeholders as it relates to the program/campaign.Assist Program Managers to ensure the goals are met daily.Developing and deploying assignments in the field, giving canvassers location for outreach and engagement strategiesTracking supplies and to ensure sites have adequate materials.Ensuring canvassers reach their daily goals, submit accurate form and complete data are submitted in a timely manner.Helping Lead and canvassers to conduct outreach in the targeted communities.Ensuring Canvassers come in time daily and dressed appropriate in their Test & Trace gear provided to them.Attend weekly virtual meeting with Project Managers to ensure the training is active.

Program Supervisor

• Oct 2020 - Apr 2021

Ensure that outreach-related outcomes are being met as part of the city-wide strategy. Engage New Yorkers about the test and trace program through a variety of activities, including canvassing, singing for vaccine, door to door, phone-banking, text-banking, town halls, teachings and other type of events. Establish and maintain relationships with NYC Health and Hospital’s stakeholders as it relates to the NYC Test & Trace Campaign Supervise a team of Test & Trace organizers and/or volunteers on behalf of NYC Health and Hospital’s Test & Trace engagement plan. Assist Test & Trace Program Manager to ensure that goals are met Track Test & Trace Program engagement activities through data entry; Adhere to all data security and privacy protocols around test and trace engagement. Participate in trainings and professional development opportunities.

Retail Sales Associate

• Nov 2020 - Mar 2021

Collaborate with team leads on setting & achieving team-specific goals. Purchase inventory based on current trends, availability of new products and customer interest. Display merchandise to maximize purchasing appeal. Organize sales & product demonstrations. Write sales & customer reports and make recommendations for improvements. Interact with customers and resolve complaints or grievances. Collaborate with team leads on setting & achieving team-specific goals. Purchase inventory based on current trends, availability of new products and customer interest. Display merchandise to maximize purchasing appeal. Organize sales & product demonstrations. Write sales & customer reports and make recommendations for improvements. Interact with customers and resolve complaints or grievances.

Corporate Trainer

• Feb 2019 - Jun 2020

Develop and maintain sales territory by building brand equity, business development, and advertising sales throughout the assigned territory Cultivate and develop high-level client relationships on the client and agency sides and leverage a strong consultative approach for selling targeted marketing solutions Collaborate with the team to create and maintain scalable training using presentations, written audio, and video deliverables working with product support specialists to onboard/train on products, support techniques, and customer service skills. Work with leadership to develop skills in prospecting, call execution and relationship management. Participate in training opportunities on products and services and attend sales meetings. Handling event management for marketing campaigns example: Fortune 500 companies (Spectrum & Sprint) , Non-profits ( Humane Society, Nature Conservancy, Doctors without borders) and Growth Industries (Hello Fresh) Attend monthly client seminars and regional conferences

Marketing & Promotion Executive

• Jun 2017 - Aug 2017

Conduct marketing plan with the team for “Feel free this summer campaign”. Create detailed content and information for the flyers and posters. Give directions to graphic designer on how to make the flyer and poster look appropriate for the campaign. Send out emails to other agencies, hotels and government officials instructing to put up banners, posters and flyers around various cities in the UAE. Promote the marketing plans via radio stations such as RAK Radio etc. Manage the packaging and labelling of 50,000 flyers and distribute it to all hotels in Ras Al Khaimah. Confirmations of flyers delivered to hotels and manage emails of distributed partners. Manage social networking sites of the organization to promote Ras Al Khaimah tourism campaign in other cities and countries and creating database for e-government. Contacting partners for print works, stickers for sliding doors in malls, toblerons, sample clothing bags for gifts created by the artwork. Focus group work and implement group project with group members

Enrollment Executive

• Sep 2014 - Oct 2015

Conducting preliminary citizenship verification of applicants. Retrieve the required forms from the system. Enter data in the system in accordance with the information filled in application form of individuals accurately. Re-checking the data in the system for a final review. Carry out bio-metrics of each individual (IRIS, Fingerprint and Digital Signatures) and save all records in time. Make sure the raw data entered is accurate and with no mistakes. Make sure bio-metrics are of good quality. Ensure those enrollments kits are secured. Answer citizens’ questions and refer those to seniors accordingly. Send the data for further verification. Basic system and network troubleshooting knowledge. Perform any other task as assigned by the line manager.