Experience

Decision Ready Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Claims Analyst

  • Jan 2021 - Present



Cenlar FSB

• United States
• Financial Services
• 700 & Above Employee

• Administrative Associate

  • May 2017 - Present

  - Monitor, review, analyze, and evaluate delinquent government portfolio, from date of default through final loss analysis.- Take action to meet government timeframes (i.e. 1st legal, conveyance, follow-up, escalations, client notices).- Prepare loss analysis on completed foreclosures, comparing contractual versus non-contractual loss; type of loss; and reconciliation of submitted claim to actual claim funds received.- Identify and oversee the need and processing of billing back attorneys and vendors for losses incurred by company.- Develop and produce monthly scorecard based on avoidable vs. unavoidable losses, by processor.- Assist in the preparation of files for the annual HUD audit.- Create reporting strategies to support Default Management; track department activity for government portfolio and provide daily/monthly reporting to management and clients.- Work with Risk Management department in providing all required data for analysis.- Work closely with department management to identify opportunity for process improvement.- Develop and maintain quality procedures and measures for the government portfolio to ensure appropriate documentation is in place.- Other duties/projects as assigned. Show less

• Senior Claims Analyst

  • Aug 2016 - May 2017

  Manage vendor timeframes in accordance with the conveyance/claims as set forth by investor, insurer guidelines.- Ensure all receivables are paid w/ no penalties or interest curtailments.- Ensure payment to vendors in a timely manner.- Correspond with attorney/trustees, vendors, and agency representatives to ensure claims are processed within insurer and investor guidelines.- Work in conjunction with attorneys, agencies, PMI companies, investors and master servicers to expedite the completion of the foreclosure and minimize losses.- Comply with and have working knowledge of all FHA investor and master servicer rules and regulations.- Filing of final claims (when applicable).- Review of all cases on a regular basis.- Assist in the training of new employees.- Assist Claims Administrator in resolving basic issues related to general insurer and investor guidelines.- Perform other work-related duties as assigned Show less

• Claims Specialist

  • Jan 2016 - Aug 2016

  - Prepare documents for claim filing.- Prepare conveyance/claims as set forth by investor, insurer guidelines.- Work in conjunction with attorneys, VA, PMI companies, investors and master servicers to expedite the completion of the foreclosure and minimize losses.- Comply with and have working knowledge of all VA, PMI, investor and master servicer rules and regulations.- Review of all cases on a regular basis

• Loan Servicing Specialist

  • Mar 2015 - Jan 2016

  Act as single point of contact for assigned members, while managing them through and out of the default process- Responsible for updating all default workstations and ensure all activity is properly notated and documented in appropriate system.- Perform and manage inbound and attempt to obtain right party contact- Try to resolve delinquency on past due monthly installments for loans greater than 16 days delinquent- Collect on delinquent loans and communicate loss mitigation, foreclosure, bankruptcy, and REO status and processes to members- Utilize proper listening and negotiation skills to maintain delinquent loans through repayment agreements, as deemed appropriate by investors and clients.- Service delinquent mortgage loan accounts in accordance with client, investor and insurer, regulatory, federal, state, and local guidelines; demonstrate adherence to Fair Debt Collection Practices Act (FDCPA) guidelines.- Perform in accordance with expectations as set forth in department’s policies and procedures.- Other duties and projects as assigned. Show less