Care Specialist

• Nov 2019 - Present

Intern

Intern: I counseled children that experienced sexual abuse. I also counseled individuals that experienced depression and children with behavior issues. Intern: I counseled children that experienced sexual abuse. I also counseled individuals that experienced depression and children with behavior issues.

Customer Service Associate

• Apr 2015 - Jun 2015

Intern

• Mar 2014 - Oct 2014

• Provide therapeutic intervention services to children, adolescents, and adults using individual, family, and group treatment. Included were adult and teen survivors and perpetrators of sexual abuse and incest. • Complied different assessments, intake reports; while applying different theoretical orientations while treating clients. • Conducted group therapy that provided treatment for sexual offenders and family violent perpetrators. • Counseled children that have been sexually abused, currently displaying behavioral problems, and those who have experienced trauma by using the Trauma-Focused Therapy model, Choice Theory and Reality therapy. • Documented and maintained records of interaction with clients Show less

Intern

• Jan 2014 - Oct 2014

• Provide therapeutic intervention services to children, adolescents, and adults using individual, family, and group treatment. Included were adult and teen survivors and perpetrators of sexual abuse and incest. • Complied different assessments, intake reports; while applying different theoretical orientations while treating clients. • Conducted group therapy that provided treatment for sexual offenders and family violent perpetrators. • Counseled children that have been sexually abused, currently displaying behavioral problems, and those who have experienced trauma by using the Trauma-Focused Therapy model, Choice Theory and Reality therapy. • Documented and maintained records of interaction with clients Show less

Customer Service Representative

• Dec 2011 - Apr 2013

• Provide customer service to all customers by guiding them to desired merchandise • Answering phone calls, transferring phone calls to different departments of the store • Stock merchandise throughout the store • Check in vendors • Rotate dated merchandise • Document merchandise entering the building • Collaborate with different departments in the store to provide excellent customer service while working as a team. • Provide customer service to all customers by guiding them to desired merchandise • Answering phone calls, transferring phone calls to different departments of the store • Stock merchandise throughout the store • Check in vendors • Rotate dated merchandise • Document merchandise entering the building • Collaborate with different departments in the store to provide excellent customer service while working as a team.

Sales Consultant

• Feb 2011 - Dec 2011

 Provide customer service to all customers by guiding them to desired merchandise  Answering phone calls  Billing (collecting payments from customers)  Ensure merchandise is presentable and able to sell  Complete repairs on the merchandise  Complete status updates on repairs  Maintain the store’s appearance  Upload the latest merchandise on the store’s website  Complete any given tasks  Sort out diamonds, gem stones and gold  Shipping  Provide customer service to all customers by guiding them to desired merchandise  Answering phone calls  Billing (collecting payments from customers)  Ensure merchandise is presentable and able to sell  Complete repairs on the merchandise  Complete status updates on repairs  Maintain the store’s appearance  Upload the latest merchandise on the store’s website  Complete any given tasks  Sort out diamonds, gem stones and gold  Shipping

Sales Associate Cashier

• Jun 2009 - Oct 2010

 Check customer’s groceries(items)  Count tills  Operate Computers  Rotate fruit and vegetables  Review layouts to switch out the presentation of the store/ section  Stock out product  Treat plants  Document damaged items  Document stored items  Unload trucks (3 times per week)  Work with various tools to build display item  Check customer’s groceries(items)  Count tills  Operate Computers  Rotate fruit and vegetables  Review layouts to switch out the presentation of the store/ section  Stock out product  Treat plants  Document damaged items  Document stored items  Unload trucks (3 times per week)  Work with various tools to build display item

Supervisor

• Feb 2008 - Jun 2009

 Operated cash register and inventory stock  Greet customers Supervise employees by providing daily tasks  Meet certain sales goals  Close the Store  Count tills  Operate Computers  Conduct Inventory over all merchandise  Meet Sale goals daily  Operated cash register and inventory stock  Greet customers Supervise employees by providing daily tasks  Meet certain sales goals  Close the Store  Count tills  Operate Computers  Conduct Inventory over all merchandise  Meet Sale goals daily

Supervisor

• Sep 2003 - Dec 2005

 Provide customer service for all families  Prepare food for customers and birthday parties  Supervisor of employees  Open the store  Count tills and the safe/ Make deposits  Conduct Inventory over all merchandise  Unload truck with merchandise to sell to customers  Answer phone calls  Conduct Maintenance throughout the store  Greet Customers  Hostesses  Provide customer service for all families  Prepare food for customers and birthday parties  Supervisor of employees  Open the store  Count tills and the safe/ Make deposits  Conduct Inventory over all merchandise  Unload truck with merchandise to sell to customers  Answer phone calls  Conduct Maintenance throughout the store  Greet Customers  Hostesses