Takeaki Kato
Service Desk Specialist at Cinter Technology- Claim this Profile
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英語 Full professional proficiency
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日本語 Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certificate of Appreciation
California State University-San BernardinoMar, 2019- Nov, 2024 -
2019 Cybersecurity Academic Scholarship Certificate of Award
FacebookJan, 2019- Nov, 2024 -
Certification of Completion (Facebook/CodePath.org Cybersecurity Course)
FacebookDec, 2018- Nov, 2024 -
Leadership Award
California State University-San BernardinoMay, 2018- Nov, 2024 -
Microsoft Certified: Security Operation Analyst Associate
MicrosoftDec, 2022- Nov, 2024 -
Driver's license (Stick shift drivable)
DMV.ORGMay, 2022- Nov, 2024
Experience
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Cinter Technology
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United States
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Computer and Network Security
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1 - 100 Employee
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Service Desk Specialist
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Mar 2022 - Present
Researching for various tasks, including finding a vendor for the internal security awareness training(July 2022), for reviewing the internal security systems and structure (Dec. 2022), and etc. Deploying applications (Microsoft Visual Studio, Visual Studio Code, Microsoft Report Builder, lightshot, LogMeIn client, SonicWall NetExtender, Cisco AnyConnect, etc.) on Windows 365 VMs through Microsoft Intune. Not simply just providing technical support to end users like a regular service desk, but also working on tasks that a system engineer or IT analyst would do. Contacting an IT vendor for assigning/removing Microsoft Teams phone #s when necessary. Utilizing the Zoho desk ticketing system, with custom notification rules, triggers, etc. Creating/submitting a ticket summary report both weekly and monthly to the management team. Installing and delivering IT hardware, repairing equipment, and maintaining inventory of spares. Communicating with different departments and liaise between end-user and IT colleagues. Recognizing incidents patterns and driving root cause analysis and corrective action completion. Providing phone and hands-on support to Client employees. Troubleshooting and identifying network and server related problems. Managing the service desk shift schedules of 3 other service desk members. Had a trainee in the service desk team for 3months and enabled them to deepen their experience in IT support. Show less
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Cognizant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Systems Engineer
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Oct 2020 - Mar 2022
Worked at a client location at Toyota Motor North America in KY. The job duties/responsibilities are the same as before. Worked at a client location at Toyota Motor North America in KY. The job duties/responsibilities are the same as before.
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Toyota North America
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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IS Level II Bilingual Technician
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Sep 2019 - Sep 2020
Supported both local employees and Japanese expats/trainees for technical needs and problems Help desk support for desktops, laptops, mobile devices, and printers Help desk support for application and system installation and troubleshooting both on-site and remotely Help desk ticket management (ServiceNow) and follow-up Asset inventory management support including data entry and audit activities Administration of loaner equipment such as laptops, mobile devices Software and hardware license and contract tracking and renewal Procurement of IT equipment from writing requisition to receiving assets and services Providing on-boarding process support and IT orientation to new-hired personnel Setup devices (smartphones, laptops) and user accounts for new-hired personnel Supported international video conferences (VMR, Polycom, and MS Teams) Conducted preventive maintenance activities and storage organization Created and updated documentation such as standardized processes Show less
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Steve's POV
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Youtube
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Translator
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Jul 2018 - Feb 2020
Translating English and adding Japanese subtitles to the videos Choosing the right Japanese words depending on a situation to entertain the audience. Entertaining the audience with the subtitles to increase the number of subscribers. Translating English and adding Japanese subtitles to the videos Choosing the right Japanese words depending on a situation to entertain the audience. Entertaining the audience with the subtitles to increase the number of subscribers.
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California State University-San Bernardino
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United States
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Higher Education
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700 & Above Employee
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TPM
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Jan 2018 - Mar 2019
Helped undergraduate students with online assignments and exams for an introductory IT course, which utilized Microsoft Word, Excel, and PowerPoint.Served for a total 300 undergraduate students during the period of time.Contacted the vendor for solving technical problems with the academic materials provided.
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Graduate Research Assistant
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Jan 2018 - Mar 2019
Worked with Tenured Faculty in the Information and Decision Science department to produce research, including the job descriptions of CISO, Ethics, and the Malcolm Baldrige award.Utilized a text mining tool for the analysis on the research subjects.
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Facebook
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Software Development
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700 & Above Employee
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2019 Cybersecurity Academic Scholarship Winner
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Jan 2019 - Jan 2019
Attended 2019 USENIX Enigma in Burlingame, CA from 1/28~1/30/2019 Received Facebook scholarship Attended 2019 USENIX Enigma in Burlingame, CA from 1/28~1/30/2019 Received Facebook scholarship
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Specialty Equipment Market Association (SEMA)
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United States
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Automotive
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100 - 200 Employee
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SEMA 2018 Student Program Intern
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Oct 2018 - Oct 2018
Joined the 2018 SEMA Show at Las Vegas Convention Center from 10/29~11/2/2018. Represented California State University, San Bernardino as a graduate student. Volunteered customer check-ins for a dining lounge. Won SEMA Show Student Program and Fostering the development of aspiring automotive professionals. Joined the 2018 SEMA Show at Las Vegas Convention Center from 10/29~11/2/2018. Represented California State University, San Bernardino as a graduate student. Volunteered customer check-ins for a dining lounge. Won SEMA Show Student Program and Fostering the development of aspiring automotive professionals.
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Campbellsville University
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United States
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Higher Education
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300 - 400 Employee
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Graduate Assistant
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Jan 2017 - May 2017
Installed Windows 10 on nearly 100 new computers and setup the BIOS Solved printer, projector issues on campus Rewired LAN cables on network switches Inventory management (ex. desktop computers, mobile devices, and printers) Installed Windows 10 on nearly 100 new computers and setup the BIOS Solved printer, projector issues on campus Rewired LAN cables on network switches Inventory management (ex. desktop computers, mobile devices, and printers)
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Daido Corporation of America
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United States
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Industrial Machinery Manufacturing
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1 - 100 Employee
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English and Japanese Translator/Interpreter
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Oct 2016 - Dec 2016
Worked through a recruitment agency. Translated highly confidential documents in Japanese into English Served as an interpreter between Japanese employees and American employees in the factory Attended staff meetings to ensure the communication between Japanese and American workers was understood Worked through a recruitment agency. Translated highly confidential documents in Japanese into English Served as an interpreter between Japanese employees and American employees in the factory Attended staff meetings to ensure the communication between Japanese and American workers was understood
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Iwata Bolt USA
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United States
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Automotive
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1 - 100 Employee
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Sales Representative
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Feb 2016 - Aug 2016
Worked during my OPT (Optional Practical Training) period. In charge of 28 business clients/vendors including automobile companies throughout the U.S. Coordinated closely with vendors in the U.S., Japan and Taiwan by calling and emailing them Worked as a sales representative and sales assistant for those corporate clients Dealt with product estimate for clients and supplied products delivery schedules (supply chain management) Worked during my OPT (Optional Practical Training) period. In charge of 28 business clients/vendors including automobile companies throughout the U.S. Coordinated closely with vendors in the U.S., Japan and Taiwan by calling and emailing them Worked as a sales representative and sales assistant for those corporate clients Dealt with product estimate for clients and supplied products delivery schedules (supply chain management)
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Pioneer Food Services
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Campbellsville, KY
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Part-time server
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Sep 2014 - Nov 2015
Maintained appearance and provide customer service at a college dining hall Worked 20 hours per week with a full-time college class schedule Served 400 customers each day 3 times daily and replenished foods, beverages Maintained appearance and provide customer service at a college dining hall Worked 20 hours per week with a full-time college class schedule Served 400 customers each day 3 times daily and replenished foods, beverages
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Campbellsville University
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United States
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Higher Education
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300 - 400 Employee
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Intern
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Jul 2015 - Aug 2015
Checked for OS (Windows and Mac) updates on nearly 800 computers on campus Installed nearly 400 new VoIP phones in all the offices on campus Solved hardware and network issues with school computers and printers Checked for OS (Windows and Mac) updates on nearly 800 computers on campus Installed nearly 400 new VoIP phones in all the offices on campus Solved hardware and network issues with school computers and printers
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Education
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2017 - 2019
California State University-San Bernardino
Master of Business Administration - MBA, Cybersecurity -
2012 - 2015
Campbellsville University
Bachelor of Science in Business Administration with Emphasis in Administrative Technology, Administrative technology
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