Taja Elaine Richardson
Certified ServiceNow Administrator at Surgical Care Affiliates- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified System Administrator
ServiceNowNov, 2018- Nov, 2024
Experience
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SCA Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Certified ServiceNow Administrator
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Aug 2017 - Feb 2022
• Manage the design, development, implementation, and maintenance of ServiceNow application and services • Implement and enhance ServiceNow platform and modules per business requirements • Serve as the primary point of contact for all operational support issues related to ServiceNow • Collect, consolidate and analyze metrics to facilitate decisions related to service improvements • Perform unit testing and install new modules, releases and version upgrades • Develop and modify… Show more • Manage the design, development, implementation, and maintenance of ServiceNow application and services • Implement and enhance ServiceNow platform and modules per business requirements • Serve as the primary point of contact for all operational support issues related to ServiceNow • Collect, consolidate and analyze metrics to facilitate decisions related to service improvements • Perform unit testing and install new modules, releases and version upgrades • Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages • Responsible for identifying problems, researching solutions, re-configuring or recoding system to improve system functionality. • Analyzes IT business and technical problems, designing, coding, testing, maintaining, supporting, documenting and installing ITSM solution. • Operates and provides day-to-day administration of the ITSM tool, following defined ITSM processes • Focuses on KPI measurement (performance analytics and ad-hoc reports), providing a means for gathering and reporting on data • Maintains a Service Catalog representing technical and business services • Generates periodic and Ad-Hoc reports from IT Service Management tool regarding status of ITSM performance indicators Use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
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IT Compliance & Security Analyst
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Oct 2016 - Aug 2017
• Work with all members of the IT team to document, maintain, and analyze compliance with IT controls, standard procedures, and policies (HIPAA & SOX) • Assist in periodic information risk assessments and audits to ensure that information systems are adequately protected to meet security objectives • Assist in collecting security-relevant evidence for external audits including • Assist in tracking and maintenance of action plans for the resolution of issues identified during assessment… Show more • Work with all members of the IT team to document, maintain, and analyze compliance with IT controls, standard procedures, and policies (HIPAA & SOX) • Assist in periodic information risk assessments and audits to ensure that information systems are adequately protected to meet security objectives • Assist in collecting security-relevant evidence for external audits including • Assist in tracking and maintenance of action plans for the resolution of issues identified during assessment and audits. Provide needed assistance with the execution of those remediation plans • Identify control weaknesses and recommend appropriate corrective actions • Identify, prioritize, and develop solutions to implement and/or enhance compliance practices • Facilitate compliance reviews with IT departments and business units • Perform periodic compliance monitoring activities by analyzing data including system logs, application logs, change management reports and service requests • Thoroughly document compliance findings and escalate issues for resolution • Liaise with IT and business process owners to identify compliance concerns, ensure policies/processes are consistently applied and provide overall support on IT compliance related issues • Work with others to review, document and present compliance risks, mediation, and mitigations Provide audit support and facilitate audits with external and internal parties
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Client Tech Supt Specialist & Desktop Support Analyst
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Aug 2014 - Oct 2016
• Remotely assisted end users with software, printer and browser troubleshooting. • Offered Active Directory (AD) assistance such as account unlocks, password resets, security group creation provisioning, joining new workstations to the domain. • Basic Office 365 email administration and troubleshooting. • Tier 1 security analyst - removed malware and addressed potential security threats to the computer. • Escalated issues that could not be resolved remotely such as network… Show more • Remotely assisted end users with software, printer and browser troubleshooting. • Offered Active Directory (AD) assistance such as account unlocks, password resets, security group creation provisioning, joining new workstations to the domain. • Basic Office 365 email administration and troubleshooting. • Tier 1 security analyst - removed malware and addressed potential security threats to the computer. • Escalated issues that could not be resolved remotely such as network outages or hardware issues to tier 2 support. • Delegate between multiple different teams, both within the company and with the client. • Coordinating training among new team members and keeping troubleshooting, knowledge and procedures up-to-date with existing team. Manage day-to-day business operations. Show less • Remotely assisted end users with software, printer and browser troubleshooting. • Offered Active Directory (AD) assistance such as account unlocks, password resets, security group creation provisioning, joining new workstations to the domain. • Basic Office 365 email administration and troubleshooting. • Tier 1 security analyst - removed malware and addressed potential security threats to the computer. • Escalated issues that could not be resolved remotely such as network… Show more • Remotely assisted end users with software, printer and browser troubleshooting. • Offered Active Directory (AD) assistance such as account unlocks, password resets, security group creation provisioning, joining new workstations to the domain. • Basic Office 365 email administration and troubleshooting. • Tier 1 security analyst - removed malware and addressed potential security threats to the computer. • Escalated issues that could not be resolved remotely such as network outages or hardware issues to tier 2 support. • Delegate between multiple different teams, both within the company and with the client. • Coordinating training among new team members and keeping troubleshooting, knowledge and procedures up-to-date with existing team. Manage day-to-day business operations. Show less
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Education
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2009 - 2011
Southcentral Kentucky Community College
Associate of Science (A.S.), Computer Science and Information Technology
Community
