Experience

RSS Infrastructure Ltd

• United Kingdom
• Civil Engineering
• 100 - 200 Employee

• Senior Accounts Manager

  • May 2023 - Present

  Working to support and maintain the UK’s infrastructure. - Track Warning Systems - Civils & Construction - Arboriculture & vegetation management - Welding services - Magnetic Track Safety Solutions - Signalling services - PWay - Possession management Working to support and maintain the UK’s infrastructure. - Track Warning Systems - Civils & Construction - Arboriculture & vegetation management - Welding services - Magnetic Track Safety Solutions - Signalling services - PWay - Possession management



McGinley Support Services (Infrastructure) Ltd

• Staffing and Recruiting
• 200 - 300 Employee

• Labour Manager

  • Feb 2022 - Apr 2023

  CSCS card holder. Trained to deliver Manual Handling and Abrasive Wheels on site. Inducted on SCS, EKFB & BBV. Mental Health First Aider. Car driver. Liaising and building relationships with Senior Works Managers, Foremen and Supervisors in relation to roles required and candidate performanceEnsuring the candidate process is managed, from CV submission to induction to placementAttending site inductions to meet our workers face to faceBeing the candidates point of call for any issues after placementInternal recruitment - from initial interviews to offersInternal training for members in my team, as well as other teams within the business Maintaining relationships with other collaborative labour suppliersTerminating contracts and giving notice if necessaryAttending community events, such as schools and prison visitsOnline meetings and presentations with charities and local authoritiesCompiling and submitting EDI reports Show less

• Recruitment Resourcer

  • Feb 2021 - Feb 2022

  Sole Resourcer for two HS2 contracts



Gi Group

• Italy
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Consultant

  • Nov 2020 - Feb 2021

  Engineering & Industrial 360 Consultant Engineering & Industrial 360 Consultant



Concur Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Jan 2020 - Nov 2020

  Engineering 360 Consultant

• Resourcer

  • Aug 2018 - Jan 2020

  Engineering Resourcer



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2017 - Aug 2018

  Inbound customer service & complaints handling Inbound customer service & complaints handling



Severn Trent

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2012 - Sep 2016

  Receiving incoming telephone calls and emails from the general public, contractors and fellow colleagues to report operational issues Advising of current laws and processes, and relevant knowledge of other internal departments Taking and dealing with complaints on behalf of any department within the company Raising the applicable engineer visit, either as an emergency or an appointable basis, depending on the urgency of the job Trained to undertake vital hydraulic assessments looking for issues on the water or sewage network, potentially preventing mass area issues which could affect thousands of customers Trained to assist the Water Quality team during busy periods Acting as a floor walker, assisting colleagues with any process problems Taking over calls with challenging customers, acting as a supervisor Involved in both producing and delivering training documents to new starters Acting as a mentor and assisting my manager by taking team meetings Listening to phone calls from other colleagues to provide quality control feedback Updating processes within the business, alongside or on behalf of, senior managers. Show less