Experience

Medsaf

• Nigeria
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Customer Experience Manager

  • Jul 2021 - Present

  • Manage facility order (pharmacies, hospitals, NGOs etc) across the country.• Ensure customer satisfaction and swift delivery process.• Follow up with facilities via calls, digital channels and emails for changes in order.• Process facility order, pricing request and product availability.• Coordinate with procurement, operations and finance to ensure efficient customer experience.• Guarantee exceptional value delivery at every phase of customer engagement. • Manage facility order (pharmacies, hospitals, NGOs etc) across the country.• Ensure customer satisfaction and swift delivery process.• Follow up with facilities via calls, digital channels and emails for changes in order.• Process facility order, pricing request and product availability.• Coordinate with procurement, operations and finance to ensure efficient customer experience.• Guarantee exceptional value delivery at every phase of customer engagement.



Daytona People's Pharmacy Ltd

• Telesales | Call Center Executive

  • Jul 2020 - May 2021

  • Ensure customer engagement and satisfaction via call, emails and social media channels• Promptly proffer solutions to customer complaints by exhibiting an excellent customer service skill• Order processing and fulfilment with a keen attention to details.• Produce accurate and promptly send daily report to the Chief Operating Officer and Head of Sales. • Ensure customer engagement and satisfaction via call, emails and social media channels• Promptly proffer solutions to customer complaints by exhibiting an excellent customer service skill• Order processing and fulfilment with a keen attention to details.• Produce accurate and promptly send daily report to the Chief Operating Officer and Head of Sales.



OPay

• Nigeria
• Financial Services
• 700 & Above Employee

• Telesales Executive

  • Apr 2019 - May 2020

  • Contact potential or existing customers to inform them about available products and services• Respond to enquiries about products and services in a professional manner• Engage with customers in order to understand their needs, requirements and close sales• Effective management of customer database through information updates• Handle grievances to preserve the company's reputation • Keep records of calls and sales with emphasis on useful information • Contact potential or existing customers to inform them about available products and services• Respond to enquiries about products and services in a professional manner• Engage with customers in order to understand their needs, requirements and close sales• Effective management of customer database through information updates• Handle grievances to preserve the company's reputation • Keep records of calls and sales with emphasis on useful information



Transerve Disc Technologies Ltd

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Production Supervisor

  • Jan 2018 - Mar 2019

  • Supervision of daily production• Liaised with the Quality Control team to ensure zero error during production• Ensured efficient use of resources during production• Record keeping and reporting to the Production Manager • Supervision of daily production• Liaised with the Quality Control team to ensure zero error during production• Ensured efficient use of resources during production• Record keeping and reporting to the Production Manager