Taiwo Ademola

Customer Service Officer at GHI Assets
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Bio

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Credentials

  • Google Digital Skill For Africa
    Google
    Oct, 2022
    - Oct, 2024
  • Digital marketing
    Digital Marketing Skill Institute
    Aug, 2022
    - Oct, 2024
  • Soft
    Jobberman Youth Engagement & Learning
    Apr, 2021
    - Oct, 2024

Experience

  • GHI Assets
    • Nigeria
    • Airlines and Aviation
    • 1 - 100 Employee
    • Customer Service Officer
      • Jul 2022 - Present

      Customer Service Representative at Kenya Airways Customer Service Representative at Kenya Airways

  • Kenya Airways
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer Service Representative
      • Jul 2022 - Present

      - Taking reservation calls from both direct passengers and trade partners. - Dealing with tickets reissues, upgrades, reroute and misplaced tickets (both physically and over the phone) - Generating airline bookings, changes, and itineraries. - issuing EMDs (auto and manual fare-build) - Preparing daily and monthly airline sales reports and reconciliation - Providing excellent customer services and retention - Taking reservation calls from both direct passengers and trade partners. - Dealing with tickets reissues, upgrades, reroute and misplaced tickets (both physically and over the phone) - Generating airline bookings, changes, and itineraries. - issuing EMDs (auto and manual fare-build) - Preparing daily and monthly airline sales reports and reconciliation - Providing excellent customer services and retention

  • Compaira
    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Email Marketing Specialist
      • Jul 2022 - Sep 2022

      - I used Mail Chimp to create and send campaigns to targeted audiences - Measure results to evaluate and optimize campaigns - Use email marketing concepts and metrics to measure and optimize our email campaigns, to improve open rates, deliverability, click rates, and conversion rates to achieve specific business goals - Attended Weekly Meetings to explain how the task for the week were executed - I used Mail Chimp to create and send campaigns to targeted audiences - Measure results to evaluate and optimize campaigns - Use email marketing concepts and metrics to measure and optimize our email campaigns, to improve open rates, deliverability, click rates, and conversion rates to achieve specific business goals - Attended Weekly Meetings to explain how the task for the week were executed

  • Digital Marketing Skill Institute
    • United Kingdom
    • E-learning
    • 100 - 200 Employee
    • Digital Marketing Intern
      • Oct 2021 - Aug 2022

      - I learnt how to use Social Blade to check on how competitors are performing in the market - Built a Landing Page using Word press and Elementor Plug-in - Connection of Landing-page with email marketing tool such as Getresponse - Created Google Ads and YouTube Account - Search Engine Optimisation - I learnt how to use Social Blade to check on how competitors are performing in the market - Built a Landing Page using Word press and Elementor Plug-in - Connection of Landing-page with email marketing tool such as Getresponse - Created Google Ads and YouTube Account - Search Engine Optimisation

  • Lagos Internal Revenue Service (LIRS)
    • Nigeria
    • Government Administration
    • 200 - 300 Employee
    • Graduate Intern (NYSC)
      • Mar 2021 - Feb 2022

      - Creating payer id for tax payers - Profiling respective tax payers - Preparation of Best of Judgement letters for tax defaulters - Creating payer id for tax payers - Profiling respective tax payers - Preparation of Best of Judgement letters for tax defaulters

  • UBA Group
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Transaction Processor
      • Dec 2019 - Mar 2021

      - Collection of deposit and issuance of withdrawal - Processing payment such as utility bills, school fee payment, Remitta and others - Initiating NIPS transfer and Confirmation of Authoriser - Collection of deposit and issuance of withdrawal - Processing payment such as utility bills, school fee payment, Remitta and others - Initiating NIPS transfer and Confirmation of Authoriser

Education

  • University of Ilorin
    2015 - 2020
  • University of Ilorin
    B.ed(Bachelor in Education), Adult Education Studies
    2015 - 2020
  • University of Ilorin
    Bachelor of Education - BEd, Adult Literacy Tutor/Instructor
    2015 - 2020
  • Kwara State polytechnic
    National Diploma, Accounting
    2013 - 2015

Community

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