Experience

NeuroVox

• Brazil
• Information Services
• 1 - 100 Employee

• Customer Service Analyst

  • Apr 2023 - Present

  Provide support and assistance to students, addressing their needs and resolving their questions or issues. I offer assistance through email and chat channels, ensuring a high level of service quality. Additionally, I provide guidance and information regarding Professor Pedro Calabrez's projects. Provide support and assistance to students, addressing their needs and resolving their questions or issues. I offer assistance through email and chat channels, ensuring a high level of service quality. Additionally, I provide guidance and information regarding Professor Pedro Calabrez's projects.



Colégio Paulicéia

• Brazil
• E-Learning Providers

• Personalized Therapeutic Companion

  • Feb 2023 - Apr 2023

  Facilitated and encouraged student engagement in social and pedagogical activities. I served as a mediator, facilitating interactions between students, peers, and teachers. By utilizing tools that promoted independent comprehension of the context, I empowered students to actively participate and develop a deeper understanding. Facilitated and encouraged student engagement in social and pedagogical activities. I served as a mediator, facilitating interactions between students, peers, and teachers. By utilizing tools that promoted independent comprehension of the context, I empowered students to actively participate and develop a deeper understanding.



Associação Comunitária e beneficente José Augusto Padre Moreira

• Administrative Assistant

  • Oct 2021 - Feb 2023

  Providing general administrative support. This involved organizing documents and records, answering phone calls, and assisting in information management. Additionally, I assisted in report preparation and maintaining an organized and efficient work environment. I worked closely with the team to ensure that daily operations were executed effectively and contributed to the fulfillment of the socio-educational measure service's objectives. Providing general administrative support. This involved organizing documents and records, answering phone calls, and assisting in information management. Additionally, I assisted in report preparation and maintaining an organized and efficient work environment. I worked closely with the team to ensure that daily operations were executed effectively and contributed to the fulfillment of the socio-educational measure service's objectives.



AIESEC no Brasil

• Brazil
• Non-profit Organizations
• 400 - 500 Employee

• Team Leader Global Home Attraction

  • Jan 2022 - Apr 2022

  Conducted in-depth analysis and developed effective strategies to enhance the customer experience. Working closely with the team, I identified opportunities to attract exceptional talent and implemented innovative approaches to elevate customer satisfaction. I continuously sought valuable insights through market analysis and trends, aiming to optimize positive program outcomes. Additionally, I assumed leadership and team development responsibilities, fostering growth and maximizing potential towards excellence. Show less

• National Diversity and Inclusion Manager

  • Jan 2022 - Apr 2022

  Developing and implementing comprehensive inclusion plans to enhance the experience of minority groups within the organization. This involved creating strategies, ensuring centralized information on best practices, and delivering training and content aimed at effectively managing and nurturing relationships across diverse backgrounds. I also conducted measurement and prediction of diversity metrics to assess progress and identify areas for improvement. Additionally, I provided guidance and training to managers on attracting, selecting, retaining, and developing a diverse workforce. Show less

• Attraction and Nutrition Member

  • Dec 2021 - Feb 2022

  Strategically attract and cultivate relationships with highly qualified candidates throughout the selection process. This encompassed promoting vacancies, employing targeted and impactful marketing strategies, meticulously screening resumes, and conducting thorough preliminary interviews. By providing candidates with invaluable information, guidance, and constructive feedback at each stage, I ensured their journey was both positive and rewarding.

• Incoming Global Volunteer Member

  • Aug 2021 - Jan 2022

  As the lead attraction specialist for our Global Home program, my primary focus was on identifying and engaging potential hosts. I actively sought out strategic partnerships to enhance the program's visibility and reach. Utilizing innovative methods, I developed and implemented effective promotional campaigns that successfully showcased the program's unique offerings. Additionally, I played a vital role in the design aspect, collaborating on the creation of visually appealing artwork that effectively communicated the program's essence and core values. Show less

• External Relations

  • Sep 2021 - Nov 2021

  In the role of prospecting and acquiring academic partnerships in our Conference Committee, I took on the responsibility of identifying and establishing collaborations with educational institutions and esteemed lecturers. Through targeted outreach efforts, I effectively communicated the objectives and benefits of the event, highlighting its value to potential partners. Utilizing strong networking skills, effective negotiation techniques, and relationship-building strategies, I successfully secured partnerships that greatly contributed to the success of the event. Show less