Experience

TW Metals LLC

• United States
• Mining
• 300 - 400 Employee

• Inside Account Manager

  • Jun 2022 - Present

• Inside Account Manager

  • Oct 2017 - Present

  - Develop and manage e-commerce through processing online orders, handling customer discrepancies, and receiving /tracking customer orders.- Monitor inventory by making sure that sufficient stock is available for online orders. If stock is not available, inform the customer and see if other options can be pursued. - Source non-inventory materials by clarifying needs of customers, reaching out to one or multiple vendors to find the most cost effective way to get the customer's needs fulfilled.- Provide technical support for customers having issues placing an order online.- Produce daily metric reports for management.- Review market analysis to determine customer needs.- Assist Territory Manager in developing sales campaigns to accommodate goals of assigned customers.- Address sales calls and emails from customers nationwide at a high-volume, inbound call center. Volume can range from 80 to 150 a day.- Develop and sustain effective supplier and customer relationships to ensure a competitive position in the marketplace.



M&M Limousine and Bus Services

• United States
• Truck Transportation
• 1 - 100 Employee

• Dispatcher

  • Mar 2017 - Oct 2017

  - Communicated with limousine and shuttle bus drivers, which ranged up to 58 drivers, to ensure constant status and location with multi-line phone systems. - Handled customer service responsibilities, including taking reservations, dispatching drivers. - Developed schedules for up to 58 drivers. - Communicated with limousine and shuttle bus drivers, which ranged up to 58 drivers, to ensure constant status and location with multi-line phone systems. - Handled customer service responsibilities, including taking reservations, dispatching drivers. - Developed schedules for up to 58 drivers.



American Coach Limousine

• United States
• Truck Transportation
• 1 - 100 Employee

• Dispatcher

  • Apr 2012 - Mar 2017

  - Communicated with limousine and shuttle bus drivers, which ranged up to 120 drivers to ensure constant status and location with multi-line phone systems. - Handled customer service responsibilities, including taking reservations, dispatching drivers. - Developed schedules for up to 120 drivers. - Communicated with limousine and shuttle bus drivers, which ranged up to 120 drivers to ensure constant status and location with multi-line phone systems. - Handled customer service responsibilities, including taking reservations, dispatching drivers. - Developed schedules for up to 120 drivers.



TOUHY DIAGNOSTIC AT HOME, LLC

• United States
• Medical Equipment Manufacturing

• Xray Technician & Office Manager

  • Apr 2009 - Mar 2012

  - Developed X-rays. - Composed schedules for techs in the field, which was about 5-8 techs on a daily basis. - Prepared billing materials and invoices. - Interviewed candidates. - Developed X-rays. - Composed schedules for techs in the field, which was about 5-8 techs on a daily basis. - Prepared billing materials and invoices. - Interviewed candidates.



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Store Manager

  • Jul 2001 - Jun 2011

  - Managed costs, inventory, cash control, and customer relations for the store. - Interviewed candidates and trained new team members. - Implemented safety measures for delivery drivers that worked the late shifts. For example, call the customer before the driver gets there and have them turn on the front door light or garage light. - Prepared schedules for team members, which ranged from 6-9 employees. - Installed network appliances such as printers or routers, as needed. - Managed costs, inventory, cash control, and customer relations for the store. - Interviewed candidates and trained new team members. - Implemented safety measures for delivery drivers that worked the late shifts. For example, call the customer before the driver gets there and have them turn on the front door light or garage light. - Prepared schedules for team members, which ranged from 6-9 employees. - Installed network appliances such as printers or routers, as needed.