Experience

bTaskee
• Vietnam
• Software Development
• 1 - 100 Employee
• Customer Service Manager

  • Dec 2021 - Present


The Open House - Toong

• Senior Marketing Executive

  • Jun 2021 - Nov 2021

  − Planning and implement Online Marketing campaigns; − Tracking, measure, analyzing, optimizing and report the performance of Digital marketing campaigns; − Planning and producing content for Email Marketing & Social channels: Fanpage, Instagram, LinkedIn… − Producing and managing Marketing materials: brochure, leaflet, voucher, name card,…; − Closely working with Operation Team to organize Pop-up activities (customer service programs). − Planning and implement Online Marketing campaigns; − Tracking, measure, analyzing, optimizing and report the performance of Digital marketing campaigns; − Planning and producing content for Email Marketing & Social channels: Fanpage, Instagram, LinkedIn… − Producing and managing Marketing materials: brochure, leaflet, voucher, name card,…; − Closely working with Operation Team to organize Pop-up activities (customer service programs).

• Marketing Team Leader

  • Apr 2017 - Dec 2020

  Marketing Department − Responsible for deploy the dashboard of reporting system to collect data and analyze the situation of brand; − Planning and implement all Marketing campaigns (Online & Offline): CRM campaigns (onboarding/activation/reactivation/retention campaigns); promotion campaign, seasonal push campaign,…; − Responsible for designing, producing and managing all Marketing materials: brochure, leaflet, voucher, standee, booth, gift, name card,…; − Coordinate Content Team, Design Team and IT Team to develop content for all social media channels (Website, Blog, Fanpage, Youtube, Instagram, Twitter,…) while ensuring best SEO practices and user experience principles are maintained; − Closely working with Agencies to plan and execute advertising campaigns across platforms including Google, Youtube, Facebook,…; − Build long-term relationships with new and existing customers by customer loyalty programs (bRewards); − Tracking, measure, analyzing, optimizing and report the performance of digital marketing campaigns. BD Department − Manage and retain relationships with existing partners; − Responsible for planning to finding and increase potential partners; − Build and develop sales channels on the E-commerce platforms (Sendo, Lazada, Facebook, Marketplace,…) while ensuring the optimization of service and brand; effectively implement sales promotion and marketing campaigns. Product Department − Conduct research to identify new markets and customers’s demand to develop new services; − Responsible for planning and implementing launch new services campaigns; − Training the knowledge of service for CS Teaml, provide recommendations for customer care activities; − Closely working with Dev Team, CS Team and Tasker Team to collect the feedbacks of customers and provide recommendations to improve the service’s quality. Show less



Công ty cổ phần Bibomart (Bibomart JSC)

• Retail
• 1 - 100 Employee

• Trade Marketing Executive

  • Jan 2016 - Sep 2016

  − Design, produce and distribute Marketing materials for Stores: brochure, poster, banner, leaflet... − Manage Marketing wearhouse; − Closely working with Brands about gifts or sample free for promotion or activation activities; − Train and supervise the knowledge of Sale staffs promotional activities; − Support Marketing team in New Store Open event; − Handle materials of Branding Identity at the Stores. − Design, produce and distribute Marketing materials for Stores: brochure, poster, banner, leaflet... − Manage Marketing wearhouse; − Closely working with Brands about gifts or sample free for promotion or activation activities; − Train and supervise the knowledge of Sale staffs promotional activities; − Support Marketing team in New Store Open event; − Handle materials of Branding Identity at the Stores.



DTP ONLINE CORPORATION

• Trade Marketing Executive

  • Aug 2014 - Mar 2015

  − Plan and organize events for student as customer service programs; − Design and produce Sale Toolkits for Marketing & Sales activities; − Provide resources and support other representative offices customer services and Marketing activities; − Prepare reports by collecting information − Plan and organize events for student as customer service programs; − Design and produce Sale Toolkits for Marketing & Sales activities; − Provide resources and support other representative offices customer services and Marketing activities; − Prepare reports by collecting information