Experience

Hampton By Hilton London Waterloo

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Night Receptionist

  • Jun 2021 - Present

  Full time night receptionist Full time night receptionist



Dorsett City

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office Assistant

  • Jul 2018 - Oct 2020

  Handling arrivals and departures with efficiency and ensuring all standards and procedures are met and accommodate any special requests whenever possible; Carryout cashier related functions including posting charges to guest accounts, raising paid out is, proceeding payments and others as per standards of operations. Understanding the business demands sometimes make it was necessary to move shift patterns to accommodate business needs. Update regurlaly Front Office Duty Manager Log with as much details as necessary and action any unresolved issues; Drive additional revenue for the business through company upselling, cross-selling and always encourage and assist my colleagues to achiueve all team and individual targets; Perform concierge duites by the guest Assisted with all hotel operations including other departments whenever required. Show less



Marlin Apartments Limehouse

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Dec 2017 - Feb 2018

  Engaging with the guests and anticipating their needs. Conduct showrounds and taking every opportunity of promoting the Apartments and it’s services. Handled guest enquiries in a courteous and efficient manner and reported any guest complaints or problems to the duty manager. Responsible for making new reservations, check-in and check-out guests. On a daily basis I updated the database ensuring all records are kept up to date. Carried out floor walks to ensure the building was safe, especially during the night shifts Reported any maintenance issue to the team to ensure all issues were dealt with. Show less



Brick Lane Hotel

• United Kingdom
• Hospitality

• Hotel Receptionist

  • Jan 2016 - Feb 2017

  I was trained on how to provide efficient and professional service at all times and deal with guest enquiries either by telephone, email or verbally. How to make room bookings and confirm to the guest. I was trained on making group bookings and how to allocate rooms. I checked invoices and payment sheets that required attention. Kept an up to date diary of the activities carried out. I participated in the weekly fire drills carried out. Carried out room checks to ensure guest needs met. Show less



British Heart Foundation

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Sales Assistant

  • Oct 2015 - Dec 2015

  I completed eight weeks work placement with the British Heart Foundation in Lewisham. I am passionate of providing good customer service as this comes naturally to me. I was working on the floor selling items to the customer, keeping the shop floor clean, assembling furniture to sell and assisting customers. I completed eight weeks work placement with the British Heart Foundation in Lewisham. I am passionate of providing good customer service as this comes naturally to me. I was working on the floor selling items to the customer, keeping the shop floor clean, assembling furniture to sell and assisting customers.



Historic Royal Palaces

• United Kingdom
• Museums, Historical Sites, and Zoos
• 400 - 500 Employee

• Tour Guide

  • Nov 2012 - Dec 2012

  As part of my work experience, I had the opportunity to complete a two-week work experience in the Tower of London, in the Jewel House. I had gained the experience and knowledge and learned how to communicate with the customers, share the history of the store, the White Tower, and its artefacts. I was able to communicate effectively and be able to comply with evacuation, security, and health & safety procedures and giving tours. It was a great experience, which helped me build my confidence. As part of my work experience, I had the opportunity to complete a two-week work experience in the Tower of London, in the Jewel House. I had gained the experience and knowledge and learned how to communicate with the customers, share the history of the store, the White Tower, and its artefacts. I was able to communicate effectively and be able to comply with evacuation, security, and health & safety procedures and giving tours. It was a great experience, which helped me build my confidence.