Experience

Charlestowne Hotels

• United States
• Hospitality
• 100 - 200 Employee

• Guest Services Supervisor

  • Apr 2023 - Present

  Act as manager on duty (MOD) for the hotels, with all the associated responsibilities and mainly focusing on Administrative & Accounting responsibilities such as managing obligations to suppliers, customers and third-party vendors, processing bank deposits, reconciling financial statements, prepare, send and store invoices, contacting clients and send reminders to ensure timely payments, identifying and address discrepancies, report on the status of accounts payable and receivable, update internal accounting databases and spreadsheets Oversee a successful operation and oversight all of departments in absence of a department head, and act as manager on duty (MOD) of two luxury boutique hotels (91 total rooms), Providing leadership and guidance to all team members. Champion training initiatives, using encouragement and hands on training of all staff members. Monitor and review of Quality Standards on a day to day basis of all areas. Brainstorm, create strategies, and implement ideas/processes to improve the operation and services provided. Show less

• Rooms Operational Supervisor

  • Jul 2022 - May 2023

  Oversee the successful operations of all departments in absence of the department head, acts as manager on duty (MOD) of two luxury hotels. Providing leadership and guidance to all team members while monitoring and reviewing the daily operations. Develop and foster outstanding customer service skills including fielding and handling guest complaints. Conducting continuous and regular trainings on room inventory, selling strategies, maximizing room revenue, prevention of loss revenue guest satisfaction, financial handlings as well as monthly meetings. Reviews financial statements, sales, and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Show less

• Front Desk Agent / Concierge

  • Jul 2021 - Jul 2022

  Undertake front of the house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. Build rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service. Administer all routes of reservations to ensure that room bookings are made and recorded accurately. Responsible for accurate and efficient accounts and guest billing processes.



Harris Teeter

• United States
• Retail Groceries
• 700 & Above Employee

• Customer Service Associate

  • May 2017 - Dec 2021

  Promoted from a cashier. Managed customer concerns with maintaining positive customer relationships with the establishment. Interact directly with customers to resolve problems, listen to issues, and recommend products and services according to the needs for each customer. Responded to phone calls and provided pricing criteria and product availability. Promoted from a cashier. Managed customer concerns with maintaining positive customer relationships with the establishment. Interact directly with customers to resolve problems, listen to issues, and recommend products and services according to the needs for each customer. Responded to phone calls and provided pricing criteria and product availability.



Bruegger's Bagels

• United States
• Restaurants
• 500 - 600 Employee

• Team Member

  • May 2017 - Nov 2019

  Worked along with members of the team to achieve annual and current goals and targets. Completing all tasks assigned by team leaders on schedule and at the highest standard. Representing the company while maintaining my professionalism. Answering and addressing questions or concerns by customers. Worked along with members of the team to achieve annual and current goals and targets. Completing all tasks assigned by team leaders on schedule and at the highest standard. Representing the company while maintaining my professionalism. Answering and addressing questions or concerns by customers.