Experience

Bunzl Retail Services

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Sales Operations Specialist

  • Jan 2023 - Present

  Responsible for maintaining assigned accounts, managing customer communications related to daily account activity. Oversee customer page data (items available, price, etc.) including generating and reviewing required reports according to established policy and procedures. Responsible for maintaining assigned accounts, managing customer communications related to daily account activity. Oversee customer page data (items available, price, etc.) including generating and reviewing required reports according to established policy and procedures.



Dovenmuehle

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Nov 2020 - Oct 2022

  I ensured customer satisfaction by implementing innovative strategies that catered to their needs and effectively addressed any concerns. I provided valuable advice and assistance to customers, paying close attention to their unique requirements and preferences. In a fast-paced environment, I warmly greeted and assisted numerous guests on high-volume calls, averaging over 120 calls per day. Additionally, I played a role in mentoring new hires, leading to their professional growth and boosting overall team productivity. To tackle issues surrounding employee turnover, I successfully revamped training methods. Moreover, I utilized my expertise in data modeling and statistical analysis to identify trends and draw meaningful conclusions. Show less