Experience

Netline Group Of Companies

• Pakistan
• Solar Electric Power Generation
• 1 - 100 Employee

• Business Coordinator

  • Jan 2022 - Present

  provides administrative support for a department manager or executive. They typically focus on business logistics, such as billing, reporting, and purchasing. Dealing with client and provides a complete solution according to the requirement of client regarding projects, provides administrative support for a department manager or executive. They typically focus on business logistics, such as billing, reporting, and purchasing. Dealing with client and provides a complete solution according to the requirement of client regarding projects,



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Specialist

  • Dec 2014 - Present

• Call Center Specialist

  • Dec 2013 - Mar 2018



TCS Private Limited

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Ambassador

  • Mar 2019 - Mar 2021

  Answering large amounts of inbound in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Answering large amounts of inbound in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level



IBEX.

• Karāchi, Sindh, Pakistan

• CSR

  • Dec 2014 - Mar 2019

  Answer incoming calls and respond to customer’s emails and resolve customer complaints Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Complete call logs and reports Show less