Experience

PATRIZIA AG

• Germany
• Leasing Real Estate
• 1 - 100 Employee

• Associate Director | Intelligent System Solutions

  • Apr 2020 - Present



Altus Group

• Canada
• Real Estate
• 700 & Above Employee

• Senior Consultant

  • Mar 2016 - Apr 2020

  Customer Success Manager / Senior Consultant assisting clients with Integration and implementation of Voyanta. Helping Voyanta clients in areas of business analysis, technical analysis and system configuration and implementation, from assisting the early development of requirements, performing detailed analysis and design through to supporting quality assurance, perform testing and the deployment of solutions into an operational environment. Main responsibilities:• Supporting pre-sales activities, such as Pilots and Proofs of Concept• Gathering requirements, leading workshops and engaging with stakeholders• Holding thorough requirements gathering sessions • Creating specification for the client and their third party providers for the product's specification and configuration • Designing and Developing Integration with multiple Property Management and Accounting systems such as MRI, Yardi , IMS, Propman, Esri, Access Dimension and Sage. In addition, various local property manager systems across Europe.• Working with clients to understand their unique goals and business processes as well as provide expert knowledge of Voyanta to the customers• Acting as an Application Expert providing solutions that are technically feasible and applicable to the client’s business• Implementing Voyanta system to number of large fund managers• Managing customer expectations and negotiating appropriate resolutions to issues• Serving as a technical point of contact and as a go-to advisor for Voyanta• Acting as liaison between Product Management, Support and the customer where escalation of critical service issues is required• Providing client feedback to Product and becoming an expert on product usage and vision• Writing business process and hand over documents



ARGUS Voyanta

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2014 - Mar 2016

  A Customer Success Manager assisting clients with Integration and implementation of Voyanta. Main responsibilities:- Supporting pre-sales activities, such as Pilots and Proofs of Concept, Product Configuration, Implementation and Testing - Designing and Developing Integration with number of Property Management systems such as MRI, Yardi , IMS - Working with customers to understand their unique goals and business processes as well as provide expert knowledge of Voyanta to the customers- Implementing Voyanta system to number of large fund managers- Managing customer expectations and negotiating appropriate resolutions to issues- Serving as a technical point of contact and as a go-to advisor for Voyanta- Acting as liaison between Product Management, Support and the customer where escalation of critical service issues is required- Providing client feedback to Product and becoming an expert on product usage and vision



Grant Thornton UK LLP

• United Kingdom
• Accounting
• 700 & Above Employee

• Senior Consultant Financial Services

  • Apr 2010 - Feb 2014

  Since joining GT UK, on the back of its acquisition of the former consulting team of LECG/SMART UK, I have been advising clients on a variety of engagements including:- Technical Business Analysis focusing on Data Reporting- Implementation of a new Customer Relationship Management (CRM) system- Data Migration and Cleansing- Sharepoint Portal Design and Implementation- QlikView Design and Development Since joining GT UK, on the back of its acquisition of the former consulting team of LECG/SMART UK, I have been advising clients on a variety of engagements including:- Technical Business Analysis focusing on Data Reporting- Implementation of a new Customer Relationship Management (CRM) system- Data Migration and Cleansing- Sharepoint Portal Design and Implementation- QlikView Design and Development



LECG

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Consultant

  • Nov 2006 - Mar 2010

  A Business Consultant advising clients on a variety of engagements in the Financial Services sector, including: - Developing and Implementing bespoke technology solutions- Implementing and Integrating Property Management systems- Developing Management Information (MI) Reporting- Business Analysis - SharePoint Portal Design and Implementation- Database Design and Development A Business Consultant advising clients on a variety of engagements in the Financial Services sector, including: - Developing and Implementing bespoke technology solutions- Implementing and Integrating Property Management systems- Developing Management Information (MI) Reporting- Business Analysis - SharePoint Portal Design and Implementation- Database Design and Development



RPA (Rural Payment Agency)

• MIS Analyst / Developer

  • Jul 2005 - Nov 2006

  Lead a team of Design, Architecture and Development Project to perform VB design and Development of M.I.S (Management Information System). This system was used by five major sites across England to determine cross-site progress on SPS implementation. This was an Access based application totally developed using MS Access forms and VBA. Waqas’s main contribution to this project was to design, develop, maintain and provide support to end users of the system. Additionally he coordinated cross site communication on SPS development with site heads. On a daily basis his responsibilities were:* Managing a team* Design and development of the system.* Produce and maintain MIS outputs including statistical reports and charts.* Creating and deploying the statistical reports and charts that enable the Agency to use their resources efficiently, analyze team and site based performances to meet their deadlines for SPS.* Data reconciliation.