Experience

Waves Home Appliances Limited

• Pakistan
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Manager Credit Control

  • Aug 2020 - Present

  Assist Director Credit & Recovery in Strategy & Planning Matters to control AR (Nationwide) along Daily / Weekly / Monthly review of AR for identification gaps and uplifting weak areas by timely actions in order to boost recovery progress and prepare New / Revised SOPs to make improvement in existing procedures to implementation by mentor / training Reporting to management covering all important aspects of receivables includes overall to piece in meal individual Induction of Digitalization as per in line market practice and latest mode of collections to develop bridge between customer & company instead customer & Employee Telenor Easy Paisa, U-Paisa, Jazz Cash, HBL Konnect Policy Making & Implementation Prepare new policies as per in line market practice and based on needs revised the existing policies for better controls. Training & Development Inter / Intra Staff Arrange training to all internal and external staff / customers to ensure policy, procedure and awareness campaign etc. Bulk Credit Sale for sole proprietor / private limited etc. companies Sale order approval of dealer network by assessment of documentation , online / physical verification and internal checks like shop’s paying percentage / current AR & OD status as per defined polices and procedure. Ensure monthly installment / payment as per defined agreement / terms and conditions. Online Pre-verification Setup Key support to design and feasible arrangements to prepare the complete mechanism of centralized online pre-verification (HO) a. Majors in below fields : i. Policy and procedures ii. Training & Development iii. Competitor Analysis to compare the existing procedure for betterment. iv. Daily monitoring to highlight the gaps and appropriate actions etc. Show less



RD, Ruba Digital PVT. LTD.

• Pakistan
• Retail
• 200 - 300 Employee

• Asst. Manager Credit Control

  • Apr 2016 - Jul 2020

  Strategy & Planning to control AR (Nationwide) Daily review of AR for identification of gaps and uplifting weak areas by taking appropriate actions in order to boost recovery progress. Devise SOPs and policies to Implementation Reporting to management covering all important aspects of receivables. Induction of SMS Activities , HO Calling Unit includes out-bound and In-bound calling activities Induction of Digitalization as a latest mode of collections Team management (90+ staff member) Monitor & control credit field staff activities and take necessary actions for best utilization of available resources. Scheduling grooming & training sessions of all credit staff on regular intervals to ensure up gradation of 2nd and 3rd tier staff (Based on AR review and analysis highlight and recommend management improvement area) Preparation of monthly BOD / Credit Review Meetings via presentation to management KPI evaluation of all credit team , Visit plan / expenses of Regional Credit Managers along with MOMs and status of actions agreed in MOMs Filed visit for on job training / counselling of credit staff, coordination with sales team, resolution of stuck issues One window solution to all relevant departments regarding branches credit matters, settling queries & ensuring solution on HO level. & Any other task assigned by seniors Achievements:  Developed and Re-structuring Credit & Recovery Dept. as per current business need  Prepare the new / revised JD’s of staff down the line as per their skills , qualification & experience  Screening / Ranking of Credit Staff to secure AR & maintaining back up of zonal leads  Revision of Credit Policies / SOP’s after competitor analysis and in line market practice Company’s recognition to nominate for foreign Tour to o Australia o Indonesia o Bangkok  Induction of SMS Activities  Induction of Calling Unit (Pre / Post / Recovery Divisions)  Induction of Latest Mode of Collections [ Digital Payments ] Show less