Experience

Hoffman Estates Park District

• United States
• Recreational Facilities
• 1 - 100 Employee

• Business Associate

  • Apr 2023 - Present

  *Spearheaded the development of comprehensive employee development and training programs, leading to a 15% decrease in employee turnover and a 25% increase in employee engagement.*Streamlined the hiring process by implementing new recruitment strategies, resulting in a 30% decrease in time to fill open positions and a 20% increase in the number of qualified candidates.*Created and maintained detailed financial reports tracking expenses and revenue sources as part of the business team, leading to accurate forecasting of future budgets.*Implemented a comprehensive project management system to streamline workflow and increase efficiency, resulting in a 20% decrease in project completion time and a 15% increase in client satisfaction ratings. Show less

• Front Desk Representative

  • Jun 2019 - Present

  *Processed over 700 financial transactions annually through RecTrac with 99% accuracy to support organizational goals.*Optimized personnel scheduling and reservation management for peak hours, reducing customer wait times and increasing satisfaction by 15%.*Provided tailored services and accurate information about gym services and amenities, resulting in new members monthly.*Facilitated bookings for efficient reservation management and schedule optimization, ensuring full availability for customers at all times. Show less