Taha Moukhlisse

Bilingual Customer Support Analyst at Innovation Networks Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Ottawa, Ontario, Canada, CA

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Credentials

  • Technical Support Fundamentals
    Coursera
    Aug, 2023
    - Sep, 2024

Experience

  • Innovation Networks Inc.
    • Canada
    • Information Technology & Services
    • 1 - 100 Employee
    • Bilingual Customer Support Analyst
      • Nov 2022 - Present

      • Provide technical support to users of the CoreLogic software suite via phone, chat, and email. • Respond to user inquiries, guide them, and resolve the technical issues they encounter. • Conduct in-depth investigations on reported bugs to escalate them to level 2 support. • Ensure the management and regular updating of the ticket queue. • Coordinate users with account specialists for the activation of specific features. • Provide technical support to users of the CoreLogic software suite via phone, chat, and email. • Respond to user inquiries, guide them, and resolve the technical issues they encounter. • Conduct in-depth investigations on reported bugs to escalate them to level 2 support. • Ensure the management and regular updating of the ticket queue. • Coordinate users with account specialists for the activation of specific features.

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Computing Solutions advisor / Chromebook brand ambassador
      • Apr 2022 - Nov 2022

      • Assist customers with locating merchandise, • Operate the cash register as needed throughout your shift, • Up-selling additional warranty protection and other store offers, • Maintain current knowledge of new technological trends for my work area, • Answer any questions customers may have about potential purchases. • Assist customers with locating merchandise, • Operate the cash register as needed throughout your shift, • Up-selling additional warranty protection and other store offers, • Maintain current knowledge of new technological trends for my work area, • Answer any questions customers may have about potential purchases.

  • Comdata Group
    • Italy
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Production Assistant
      • Jul 2019 - Feb 2022

      • Assist the production supervisor directly in overall management, using data analysis to make informed decisions.• Handle complex customer requests by deriving relevant insights from return analysis.• Monitor KPIs and implement strategies to achieve goals, leveraging data to evaluate performance.• Supervise a team of 12 call center agents.• Collaborate with internal departments, utilizing data analysis to solve problems and provide effective solutions.• Implement measures for continuous improvement, utilizing data extraction to obtain valuable insights and recommendations. Show less

    • Customer Service Representative
      • Sep 2016 - Jul 2019

      • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,• Keep records of customer interactions, process customer accounts, and file documents,• Follow communication procedures, guidelines, and policies,• Take the extra mile to engage customers.

Education

  • Collège La Cité
    Diploma of college studies, Computer Programming
    2022 - 2023
  • Université Hassan II Aïn Chock de Casablanca
    Associate's degree, Economics
    2016 - 2018

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