Experience

Connect Azerbaijan

• Azerbaijan
• Telecommunications
• 1 - 100 Employee

• Head of Sales

  • Aug 2023 - Present



Enginet LLC

• Azerbaijan
• Telecommunications
• 1 - 100 Employee

• Head of Corporate Sales Unit

  • Jun 2023 - Aug 2023

• Corporate Project Manager

  • Aug 2020 - Aug 2023



Birlink

• Azerbaijan
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Lead Specialist | Corporate Sales Specialist

  • Jul 2017 - Aug 2020



Baku 2015 European Games Operation Committee

• Azerbaijan
• Spectator Sports
• 100 - 200 Employee

• Workforce Specialist (Call Center Team Leader)

  • Jul 2014 - Jul 2015

  Accountable for the corresponding responsibility and performance of the contact centre ensuring all service level agreements. Maintain appropriate procedures are in place to achieve agreed targets; to make sure that all procedures are in place to achieve agreed targets; to make sure that all procedures are consistently and accurately applied and adhered. Record data connected to inquiries according to procedures ; use assigned system and tools installed in Workforce Call Centre Generate presentations and reports, perform analyses of data. Participate as part of a team working to ensure a successful games workforce delivery, including supporting workforce function activities outside of core job duties. Supervise the work of operators and prepaid trainings and check them. Show less



Bakcell

• Azerbaijan
• Telecommunications
• 200 - 300 Employee

• Training Specialist

  • Mar 2011 - Mar 2013

  • Prepare and deliver trainings and training materials for internal (Sales & Distribution, CS, Marketing) and external (Distributors and Dealers) customers• Support and deliver induction and refresh trainings on products and services• Help in competition analysis preparation and timely submission• Run trainings for Retail & Direct Sales, CS, Marketing and CE departments on a need basis• Assist data support in the Integrated Communication System• Develop and update reference materials on products and services for own and 3rd Parties sales staff• Support revision and up to date maintenance of training materials.• Conduct and hold business intradepartmental and cross- departmental meetings.• Perform business trips for training and coaching on the territory of Azerbaijan as per training schedules or/and at demand for trainings, to be able to stay overnight at business trip destination if necessary • Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment. Show less

• Call Center Representative

  • Mar 2008 - Mar 2011

  • Providing subscribers with quality & correct information.• Requests of subscribers are responding with high quality. Providing daily report to team leader every day.• Responsibility for providing full and appropriate service to the customers; providing the initial • Response regarding the technical operation of services / operation of the loading card; solving• Responsibility for closing every issue for every customer