Experience

SKYE Suites

• Australia
• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Apr 2021 - Present

• Assistant Manager

  • Apr 2021 - Apr 2021

• Assistant Manager

  • Apr 2021 - Apr 2021

• Assistant Manager

  • Apr 2021 - Apr 2021



The Hydro Majestic Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Jan 2021 - Mar 2021



Meriton Suites

• Australia
• Hotels and Motels
• 300 - 400 Employee

• Manager on Duty

  • Aug 2019 - Jan 2021

  Responsible for operating the shifts including AM, PM, and overnightDelegating dutiesEnsuring employees are offering exceptional customer serviceResponsible for resolving complaints and maximizing guests' satisfactionCredit Card Reconciliation and Cashier Balances on each shiftEquipped with extensive knowledge regarding hotel facilities and layoutCo-operate with other departments including housekeeping and maintenanceResponsible for all positive and negative reviews Prompt and appropriate reaction to resolve negative complaints Look after eminence loyalty members (VIP guests)

• Assistant Manager

  • Jul 2019 - Jan 2021



APX

• Guest Services Specialist // Assistant building manager

  • Mar 2019 - Jul 2019

  Maintaining a safe environment with proper lighting, signage, and disability accessHandling cash and end of day checkingDrafting and updating emergency plans and evacuation proceduresEvaluating employee performance and providing direction, correction, or additional training to ensure proper maintenance of the building



Accor

• France
• Hospitality
• 700 & Above Employee

• Night Auditor

  • Jan 2018 - Apr 2019

  Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stayRespond to guest complaints, requests and emergenciesVerify that all EOD work has been performed by other departmentsRespond to guest inquiries, concerns and complaints as needed



TFE Hotels

• Australia
• Hospitality
• 400 - 500 Employee

• Night Auditor

  • Mar 2018 - Aug 2018



Green Island Resort

• Hospitality
• 1 - 100 Employee

• Food And Beverage Attendant

  • Sep 2017 - Mar 2018



Blue Mountains International Hotel Management School

• Australia
• Hospitality
• 100 - 200 Employee

• Housekeeping Supervisor

  • Jan 2017 - Sep 2017

  Assign Guest Rooms and Common Areas to Housekeeping StaffHire, Train, and Discipline Housekeeping StaffInspect Rooms and Common Areas for CleanlinessGive Regular Reports to Senior Hotel Management