Experience

UA Presents

• United States
• Performing Arts
• 1 - 100 Employee

• Events Coordinator

  • Dec 2008 - Present

  Responsible for hiring, training, coordinating, and supervising a diverse staff including student and volunteer ushers, security and safety staff, campus services, and merchandise and concessions sellers. Assists in upholding and implementing University policies related to Box Office and FOH practices including, but not limited to, cash handling, FERPA, ADA guidelines, and information technology and security, while creating instructional tools to train in said practices. Involved in discussing, designing, and coordinating event safety and security plans with management team through careful analysis of events and patron needs and concerns. Provides customer service and patron retention through event management, one-on-one patron relations, and thorough training and supervision of all employees.



Zip's CD & Video

• Floor Manager/Sales Clerk

  • Jun 2002 - Nov 2008

  Responsible for a variety of duties including ordering, processing and organizing inventory, basic bookkeeping, and managing of sales clerks. Provided in depth customer service to patrons. Authorized used merchandise dealer. Responsible for a variety of duties including ordering, processing and organizing inventory, basic bookkeeping, and managing of sales clerks. Provided in depth customer service to patrons. Authorized used merchandise dealer.



formerly Spiegel Teleservice Inc

• Customer Contact Associate

  • Jun 2001 - May 2002

  Phone operator for Eddie Bauer, Spiegel, and Newport News. Provided sales and customer support, including order status, billing information updates and payouts, and basic customer contact issues. Responsible for promoting and selling company add-ons. Promoted to Customer Satisfaction from Direct Sales. Phone operator for Eddie Bauer, Spiegel, and Newport News. Provided sales and customer support, including order status, billing information updates and payouts, and basic customer contact issues. Responsible for promoting and selling company add-ons. Promoted to Customer Satisfaction from Direct Sales.