Experience

PFH Technology Group

• Ireland
• IT Services and IT Consulting
• 300 - 400 Employee

• Information Technology Support Engineer

  • Sep 2022 - Present



University College Cork

• Ireland
• Higher Education
• 700 & Above Employee

• Media and Audio-Visual Technician

  • Sep 2020 - Mar 2022



University College Cork

• Ireland
• Higher Education
• 700 & Above Employee

• Media and Audio-Visual Intern

  • Sep 2019 - Mar 2020

  ● Gained experience in film production, project planning and project management ● Filmed in the studio and on location, operating ultra high-definition cameras, lighting, and audio equipment ● Acquired knowledge of camera, lighting, audio and editing equipment ● Worked on film post-production, which included planning and implementing editing, colour and sound correction to ensure that the film was finished to the highest standard for the client ● Delivered an excellent quality of service to clients from pre-production to post-production ● Engaged with clients and the AV team throughout the process and used excellent communication and interpersonal skills ● Recorded and streamed live events with the AV team and implemented a successful media campaign ● Ensured classroom technologies were in good running order, this included routine and ad hoc checks on facilities and reporting and solving any issues found ● Managed multiple projects while ensuring all deadlines were met



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Apple Support College Advisor

  • Jul 2018 - Nov 2018

  ● Provided support to Apple customers on Apple products, systems, peripherals, and software ● Logged calls from customers onto an Apple database and followed escalation procedures to resolve problems and issues ● Enriched Apple customers by providing unparalleled customer service ● Helped customers by listening attentively to their needs, gaining agreement on the resolution, and bringing the issue to a conclusion ● Troubleshooted simple to complex technical issues with customers with a positive and knowledgeable approach ● Taught and educated customers on support options, and the steps being taken to resolve their issue ● Communicated positively with team members, managers, customers, and other partners



Cork Arts Theatre

• Ireland
• Performing Arts
• 1 - 100 Employee

• Box Office / Lighting Technician

  • May 2016 - Aug 2017

  ● Ensured sales and bookings were managed and processed efficiently ● Provided an excellent quality front line service to customers ● Handled all incoming correspondence to the box office and worked with management to answer all customer queries ● Evaluated and reported on sales and managed box office systems ● Listed and added events to the theatres online booking website ● Rigged, focused, and operated necessary lighting equipment for shows ● Ensured sales and bookings were managed and processed efficiently ● Provided an excellent quality front line service to customers ● Handled all incoming correspondence to the box office and worked with management to answer all customer queries ● Evaluated and reported on sales and managed box office systems ● Listed and added events to the theatres online booking website ● Rigged, focused, and operated necessary lighting equipment for shows



The Darkroom - Fourth Floor Studios Artist Collective

• Fourth Floor Studios, Former FÁS Building, Sullivan’s Quay, Cork City.

• Darkroom Founder / Photographic Artist

  • Nov 2011 - Jan 2017

  In 2011 I established and managed a fully equipped traditional photographic darkroom in the Fourth Floor Studios Artist Collective in the former Fás building on Sullivan’s Quay in Cork City. The darkroom offered traditional printing and film processing facilities which I rented to other photographers and artists. I oversaw the daily operations of the photographic darkroom facilities and equipment. I scheduled and trained customers in darkroom operations, policies, and procedures and ensured strict compliance with Health and Safety standards